Senior Client Project Manager

Overview

Lead and direct concurrent standard or complex client projects, or a multi-project program, taking them from original concept through final implementation and handover to Operations.

What you'll do

• Lead and direct concurrent standard or complex projects, and for programs, ensure the management of multiple related projects directed towards a common objective.
• Engage with stakeholders to deliver projects from original concept through final implementation.
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client.
• Ensure the project/program delivers an as-sold solution, remains within the baselined budget, and is delivered on time while maintaining quality criteria and client satisfaction.
• Manage the delivery of the project/program, including rigorous scope control and change management.
• Document and manage risks and issues.
• Ensure clear and concise communications to all stakeholders.
• Provide pre-sales support by working with sales teams to scope and cost a project or program solution, including completing a proposal and presenting the delivery approach in tender processes.
• Identify opportunities and influence the sale by conducting business conversations with the client, positioning the organization's consulting and technical services offerings.
• Coordinate activities of project teams through task delegation, resource assignment and program management.
• Perform any other related task as required.

What you'll need

• Bachelor's degree or equivalent in business and/or project management or a related field.
• PMP certification required.
• Advanced demonstrated project/program management experience, preferably in a multinational Professional Services environment.
• Advanced client engagement experience.
• Advanced demonstrated understanding of the project/program life cycle.
• Advanced demonstrated competency in project/program change management.
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.
• Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written and verbal communication skills.
• Excellent team-building skills and ability to work in high-pressure environments.
• Advanced ability to manage urgent and complex tasks simultaneously.
• Advanced business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Advanced influencing ability while taking a collaborative approach.
• Decisive with good attention to detail.
• Advanced ability to promote project services to both internal stakeholders and external clients.
• Excellent competency in project change management.
• Extended knowledge of the industry, domain, or technology related to the client's project.
• Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Nice to have

• ITIL certification.

Details

• Location: Bangalore, India.
• Workplace type: Hybrid.