Senior Collections Analyst

Overview

Senior individual-contributor role owning collections strategy and execution for a defined portfolio of Motive's largest and most complex U.S. Enterprise and Strategic accounts, reporting to the Senior Manager, Collections.

What you'll do

• Own end-to-end collections strategy and execution for a portfolio of large U.S. Enterprise and Strategic customers, prioritizing actions based on amount, aging, payment behavior, dispute status, and risk.
• Build and maintain customer-specific collection plans, stakeholder maps, payment timelines, and escalation paths; serve as a trusted collections contact for customer finance and accounts-payable stakeholders.
• Secure, document, and actively monitor promises to pay; follow through on missed commitments and escalate material risks promptly.
• Partner with Account Management, Customer Success, Billing, Revenue Accounting, and Order Management to resolve invoice, contract, purchase-order, service, and payment-blocking issues.
• Balance customer partnership with clear, consistent follow-through on contractual payment obligations; communicate risks and next steps with sound judgment and professionalism.
• Maintain accurate account notes, invoice status, dispute reasons, payment commitments, and collection forecasts in the systems of record.
• Provide reliable cash, aging, and at-risk-account updates; explain forecast changes, material variances, and expected timing of collections to leadership and cross-functional partners.
• Identify and escalate credit, delinquency, and bad-debt risks; contribute account-level analysis to reserve, write-off, and close discussions with Revenue Accounting.
• Lead or contribute to reviews of high-risk and strategically important accounts, aligning owners and actions across teams until issues are resolved.
• Identify recurring process, policy, reporting, and system issues that slow collections; recommend practical improvements and help test or implement scalable fixes and automation.
• Coordinate with the broader global collections team on account handoffs, coverage, and escalation criteria to ensure consistent customer context and a clear owner.

What you'll need

• 5+ years of experience in Collections, Accounts Receivable, or Finance Operations.
• Deep experience designing and scaling collections processes, including automation, dunning strategy, and high-volume, low-touch recovery models.
• Experience using automation and AI to improve workflow design, prioritization, and collections outcomes.
• Experience managing day-to-day portfolio health, including account health, invoice status, collections forecasting, and timely cash application.
• Experience with international collections across markets such as Canada and the UK/EU.
• Strong analytical skills, sound business judgment, and the ability to use data to drive decisions and outcomes.
• Ability to partner effectively across Revenue Accounting, Billing, Order Management, and customer-facing Account teams.
• Demonstrated success managing Enterprise and Strategic collections in a relationship-sensitive environment.
• Bachelor's degree in Finance, Accounting, Business, or a related field.

Nice to have

• Deep experience with Zuora Billing.
• Experience with other billing or ERP platforms.

Details

• Location: United States, remote.
• Compensation range for U.S. based roles: $88,000 to $121,000 USD.
• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices.
• Regarding U.S.-based roles, candidates may be required to execute a non-compete covenant, subject to exceptions and state requirements.
• Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.