Senior Commercial Loan Servicing Specialist

Overview

Senior Commercial Loan Servicing Specialist, an individual contributor role leading servicing for moderately complex commercial products, with a focus on Asset Based Lending (ABL) servicing including agent bank and participant servicing.

What you'll do

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
• Independently process servicing activities for moderately complex Asset Based Lending facilities, including Agent-led deals, Bought Participations, and Bilateral loans
• Support servicing of revolving credit facilities, term loans, borrowing base-driven structures, and collateral-based facilities
• Execute assigned loan servicing activities to ensure accurate and timely processing in accordance with credit agreements and servicing standards
• Review and process interest, fees, principal activity, and repricing events
• Review and process amendments, waivers, renewals, and restructurings
• Review and process borrowing base updates, collateral-driven changes, and availability calculations
• Identify servicing exceptions, data inconsistencies, or documentation gaps and escalate in a timely manner to ensure resolution
• Ensure compliance with policies, procedures, and service-level expectations while processing customer, system, or operational requests
• Identify potential system, data, or process gaps and raise recommendations for procedural improvements or control enhancements
• Adhere to and support updates of standard operating procedures (SOPs) and system documentation aligned to ABL servicing
• Complete onboarding milestones and role readiness requirements within defined timelines
• Apply training, procedural guidance, and system knowledge to daily processing to ensure accuracy, consistency, and risk mitigation
• Support knowledge-sharing initiatives by providing feedback, participating in peer learning, and contributing to documentation updates
• Partner with Line of Business, Control and Risk, Technology, and upstream/downstream operations teams to support effective ABL loan servicing outcomes
• Coordinate resolution of assigned customer service requests involving internal teams and external counterparties
• Collaborate with peers and senior specialists to resolve issues and meet daily and monthly deliverables
• Support processing deadlines, cutoff requirements, and end-of-day activities to ensure accurate and complete servicing output
• Contribute to continuous improvement initiatives within ABL Operations through disciplined execution and constructive feedback

What you'll need

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
• 4+ years of Commercial Loan Servicing and/or Loan Operations experience, or equivalent demonstrated through work experience, training, military experience, or education
• 4+ years of hands-on experience with Loan IQ, LUCAS, STUCKEY, or equivalent commercial lending platforms
• Working understanding of Asset Based Lending products, Agency and Participation loan servicing concepts, collateral structures, and servicing workflows
• Strong attention to detail with a demonstrated ability to ensure accurate and timely processing across multiple deal structures
• Good verbal, written, and interpersonal communication skills

Nice to have

• Working knowledge of loan documentation and ability to interpret key elements of Legal Credit Agreements, including agency and participation provisions
• Ability to prioritize work, meet deadlines, and perform effectively in a fast-paced, deadline-driven environment
• Strong analytical, problem-solving, and issue-resolution skills
• Ability to work independently while contributing effectively within a team environment
• Demonstrated commitment to delivering high-quality customer service and strong stakeholder support

Details

• Location: Bengaluru, India
• Shift timings: Night shifts (6:30 PM IST onwards)
• Posting end date: 22 Oct 2026