Overview
Senior Customer Support Engineer to resolve technically complex customer issues, build internal tools, and engineer solutions to help customers use the Vercel platform.
What you'll do
- Solve technically complex cases for Vercel customers.
- Troubleshoot issues alongside Engineering and drive fixes and mitigations.
- Partner with Product, Solutions, and Customer Success for internal and external guidance.
- Develop and improve internal tools and scripts to increase team efficiency.
- Specialize in a product area (v0) and act as a domain owner.
- Improve documentation and create runbooks, guides, and internal processes.
- Assist Customer Success Managers with enterprise requests and escalations.
What you'll need
- Prior customer support experience in a technical role (troubleshooting, clear solutions, proactive problem-solving).
- Hands-on experience using Vercel and v0 as a platform.
- Modern development and architecture experience in the AI or web space, with ability to explain concepts.
- Strong written and verbal communication to explain complex systems clearly.
- Comfort working with a fully remote, globally distributed team.
- Willingness to participate in a weekend/holiday on-call rotation.
Nice to have
- Frontend development experience (e.g., React/Next.js).
- Technical writing experience for public docs or developer education.
- Experience automating workflows with agentic services.
Details
- Location: Remote - United Kingdom, Germany.
- On-call: Occasional weekend/holiday on-call rotation (scheduled in advance).
- If within commuting distance of SF, NY, London, or Berlin: includes in-office anchor days on Monday, Tuesday, and Friday; otherwise fully remote.
Read the full description and apply on the company’s own careers page.
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