Senior Delivery Manager

Overview

Senior contributor on the Delivery Management team, managing the complete project and program lifecycle of large complex enterprise projects with a strong emphasis on agile delivery.

What you'll do

• Manage enterprise projects from initial communication to project completion leveraging agile principles.
• Lead cross-functional engagements (cloud, data, analytics, AI, application development, digital experience, strategy) and teams to maintain customer momentum and drive project success.
• Serve as the key intermediary between customers and technical leadership to gather requirements, estimate work, define project milestones, and evaluate risks, ensuring clear project scope.
• Lead standups, scrum ceremonies, and project status meetings, championing agile practices.
• Facilitate the swift resolution of customer concerns and act as an escalation point for issues, ensuring project progress.
• Develop domain and technical knowledge to understand technical implementations and facilitate conversations that inform project decisions.
• Be responsible for project scope, finances, schedule and expectations of all parties, meticulously managing project deliverables.
• Provide regular status updates to stakeholders and executive management, keeping leadership aware of critical issues and action plans throughout the project lifecycle.
• Own project retrospectives and related reporting, driving continuous improvement in project delivery.
• Maintain an organized project using project management tools (e.g., FinancialForce, JIRA, Asana).
• Build and maintain client relationships through project delivery and proven value.

What you'll need

• 8+ years of relevant experience working as an Engagement Manager or equivalent experience with technology implementations, including significant experience successfully leading large engagements and programs for enterprise clients.
• Prior experience working as a consultant and communicating with executives is required.
• Strong technical background with a good understanding of software development and cloud technologies.
• Unmatched analytical and communication skills, and demonstrated ability to translate client requirements to system functionality and project outcomes.
• Technical aptitude and ability to understand technical designs, challenges, and risks.
• Proven ability to manage multiple projects at a time while paying close attention to detail.
• Solution-focused, with the ability to defuse high-stakes situations.
• Scrum/Agile certification and knowledge of large enterprise delivery frameworks such as SAFe, Waterfall, etc.
• Familiarity with agile software management and collaboration tools (JIRA, Google Workspace, Mavenlink, Asana).
• A Bachelor's degree in Business, Management, Engineering, or related field, or equivalent work experience.

Nice to have

• GCP experience.
• Strong preference for agile project work.
• Interest in building out regional delivery management teams focused on effective project delivery.
• People or practice leadership, and a passion for developing both.

Details

• Location: Remote, United States.
• Capacity to travel to client sites as needed and requested (less than 25%).
• Visa sponsorship or transfer is not available.