Senior Digital Product Manager - Procure To Pay

Overview

Business product owner for technology, data and AI across Amgen's Procure-to-Pay (P2P) process, from intake and requisition through purchase order, receipt, invoice and payment. Translates the Global Procurement roadmap into a prioritized portfolio that improves automation, user experience and financial control.

What you'll do

• Own the P2P product vision and technology roadmap within the Global Procurement technology and AI plan, prioritizing investments against business value, risk, total cost of ownership and delivery dependencies.
• Lead delivery of P2P automation priorities such as touchless PO and invoice processing, AI-enabled AP recovery and overpayment detection, payment-term harmonization, card program enhancements and catalog expansion.
• Evaluate next-generation SAP Ariba and embedded AI capabilities against business needs, release availability, integration readiness and adoption costs; recommend native capability or partner solution.
• Define touchless processing by process stage, with agreed eligibility, exclusions and controls.
• Lead business requirements for connected intake, procurement, supplier and contract workflows, ensuring accurate transfer of approvals, purchasing data and transaction status across systems.
• Partner with the SAP S/4HANA program on open-PO transition, supplier master data, tax determination and e-invoicing; lead business readiness for data reconciliation, end-to-end testing and cutover.
• Champion buying-channel compliance, including No PO–No Pay where applicable, guided routing, catalogs and approved exception handling in line with policy.
• Shape and scale P2P automation and AI use cases, including requisition validation, invoice capture and matching, receipt workflows and duplicate-payment detection; define baselines, acceptance criteria and pilot-to-scale decisions.
• Partner with Technology and control owners to define AI access limits, evaluation criteria, human review and audit trails; monitor errors and false positives, with escalation and fallback procedures.
• Manage technology vendors and pilot partners through scoping, value validation and scale decisions; review business performance, service commitments and ongoing costs.
• Define P2P data requirements for the enterprise data platform, working with data owners on quality, common identifiers, lineage and access.
• Represent P2P in Source-to-Pay portfolio and program increment planning; maintain a prioritized backlog with business requirements, acceptance criteria, capacity, dependencies and committed or deferred scope.
• Balance run work (platform operations, upgrades, controls, mandatory changes) with transformation capacity, and govern each accordingly.
• Agree KPI baselines, definitions, targets and owners with P2P and Finance/AP; track touchless invoice rate, e-invoice adoption, first-pass match rate, cycle time, cost per invoice and on-time payment.
• Report realized benefits with Finance validation, separating cost savings, capacity released, working-capital impact and recovered cash, avoiding double counting.
• Coordinate business response to critical P2P incidents with Technology and support partners; prioritize restoration, root-cause fixes and elimination of recurring exceptions.
• Embed SOX requirements, segregation of duties, approval controls, audit evidence and data protection in requirements and testing; support control owners in resolving technology-related audit findings.
• Agree business release and service-readiness criteria, including regression testing, support handover and continuity arrangements for critical buying and invoicing workflows.
• Partner with P2P global process owners, Finance/AP, Accounting, Tax, Treasury, Compliance and Technology to convert pain points into prioritized, policy-aligned solutions.
• Lead business readiness, supplier enablement, training and hypercare with change partners; use adoption, user feedback and exception trends to improve the buying and invoicing experience.
• Lead and develop business analysts and digital product associates; set clear accountabilities, coach product and P2P skills, and coordinate managed-service and technology delivery resources.

What you'll need

• Deep, hands-on knowledge of end-to-end P2P processes (requisition, PO, receiving, invoice, matching, payment) and associated controls.
• Strong functional experience with SAP Ariba and SAP ECC/S/4HANA procurement-to-finance integration, including approval workflows, invoice matching, supplier data and interface issue resolution.
• Proven record of leading procurement technology implementations, integrations and upgrades in a product or program ownership role.
• Experience delivering P2P automation or AI-enabled improvements with measurable outcomes, clear acceptance criteria and appropriate business controls.
• Ability to build business cases, prioritize a product backlog, manage delivery under capacity constraints and validate benefits using process and transaction data.
• Ability to translate business needs into functional requirements, test scenarios and acceptance decisions, partnering effectively with architects, engineers and Finance control owners.
• Bachelor's degree in Information Technology, Engineering, Business Administration, Finance or a related field.
• At least 12 years of relevant business experience, including at least 6 years in procurement or P2P technology.
• At least 2 years leading teams or cross-functional delivery.
• Soft skills: executive presence to frame trade-offs and decisions for senior leaders; ability to influence without authority across Procurement, Finance and Technology; comfort with ambiguity and a bias for structured, evidence-based decisions; strong verbal and written communication effective with global, virtual teams; people leadership focused on coaching and team outcomes.

Nice to have

• Experience with intake/orchestration, contract lifecycle management and supplier onboarding platforms.
• Familiarity with AP recovery, payment-term harmonization, virtual card programs and catalog/punch-out management.
• Working knowledge of enterprise data platforms, BI tools or process mining, and familiarity with intelligent document processing, RPA or agentic AI.
• Experience in pharmaceutical/biotech or other regulated, SOX-governed environments.
• MBA or relevant SAP, product management, Agile or continuous-improvement certification.
• MBA from premier B School preferred.

Details

• Location: Hyderabad, India.
• Works across the US, Europe and JAPAC.