Senior Product Manager

Overview

Own product strategy for AI- and systems-driven Service capabilities across the dealership service value chain, from scheduling through invoicing, for BDC agents, technicians and service advisors.

What you'll do

• Own the end-to-end product lifecycle for AI/ML-powered Service capabilities across Scheduling, Repair Order Management, Parts Operations, Technician Workflows, and Invoicing
• Partner directly with ML/AI engineers to identify, prioritize, and productize AI use cases
• Define success metrics (accuracy, adoption, time saved, workflow efficiency) and hold the roadmap to them
• Design solutions that scale across dealership sizes, service volumes, and regional requirements
• Set the systems design and framework standards other PMs on the team build against
• Use data to decide what to build next

What you'll need

• 8+ years of Product Management experience owning customer-facing SaaS products
• 2+ years of hands-on AI/ML product management experience, building ML-powered features and working directly with data scientists or ML engineers, with understanding of the model lifecycle end to end
• Strong systems design and product architecture skills to design a scalable, extensible technical solution and explain why it is the right one
• Experience leading distributed onshore and offshore teams
• Strong business acumen and the judgment to prioritize ruthlessly
• Excellent written and verbal communication, with the ability to partner closely with ML/AI engineers, design, data science, and GTM

Nice to have

• Experience in automotive service or aftermarket, or with dealer/OEM service workflows
• Understanding of diagnostic workflows, scheduling systems, or parts catalog systems
• Hands-on experience with LLMs, NLP, or recommendation systems
• Familiarity with responsible AI principles and model explainability
• Background in operations research, process optimization, or workflow automation

Details

• Location: Bangalore HQ