Sr. Product Manager

Overview

Lead product strategy, discovery, roadmap and execution for a portfolio of digital, automation, AI, agentic and integration capabilities that improve Client Services processes across the client lifecycle at Visa.

What you'll do

• Define and drive the product vision, strategy and roadmap for a portfolio of digital, automation, AI, agentic and integration capabilities across the full client lifecycle and multiple business domains, setting strategic direction for the broader team.
• Lead end-to-end product management and delivery for complex, high-visibility digital, automation and AI initiatives, including discovery, problem framing, prioritization, business case development, requirements, design, experimentation, testing, release planning, adoption, performance measurement and continuous optimization.
• Lead cross-functional collaboration across business, product, technology, design and client services teams to drive alignment, solution design and delivery of scalable, user-centric solutions that create measurable business value.
• Use AI to build and evolve products: identify use cases; assess data readiness and model feasibility; develop prototypes and production requirements; define evaluations, guardrails, human oversight and success metrics; and partner with engineering, data science, privacy, security, risk and legal teams to deliver responsible AI capabilities. Apply AI-native tools to accelerate discovery, prototyping, solution design, documentation and delivery.
• Develop deep expertise in Client Services processes, client and employee journeys, operational controls, enterprise platforms and cross-functional dependencies to inform product strategy and decision-making.
• Apply critical thinking, systems thinking and data-driven judgment to frame ambiguous problems, test assumptions, evaluate tradeoffs, manage dependencies and risk, define success metrics and drive continuous improvement.
• Shape and deliver incident-management platforms and solutions that enable intake, triage, workflow orchestration, escalation, collaboration, observability, root-cause analysis, communications, resolution and continuous learning across Client Services.
• Drive stakeholder alignment and influence decisions through clear communication of strategy, priorities, risks, tradeoffs, progress and outcomes to Directors, Sr. Directors, VPs and stakeholders at all levels, securing sponsorship and investment decisions.
• Mentor Product Managers and other team members; define and champion product management standards, frameworks and best practices.
• Own portfolio-level planning, prioritization and governance across multiple concurrent product initiatives, balancing resource constraints, strategic priorities and cross-product dependencies.

What you'll need

• 8 or more years of relevant work experience with a Bachelor's degree, including at least 5 years in product management; or 6 or more years of relevant work experience with an advanced degree (e.g., MBA, MS), including at least 4 years in product management.
• Experience must include ownership of complex enterprise digital, platform, automation or AI products from strategy through launch, adoption and measurable outcomes.
• Proven senior product management experience delivering complex enterprise software, platform, workflow, automation, integration, AI or intelligent agent solutions used across multiple processes, functions or regions, with accountability for strategy, roadmap, delivery, adoption and business outcomes.
• Strong technical fluency to understand system architectures, APIs, data models, integrations and AI-enabled solutions while partnering effectively with engineering and architecture teams.
• Required experience using AI to build products or material product capabilities, including use-case selection, data and model feasibility assessment, prototyping, evaluation design, quality and failure-mode analysis, responsible-AI controls, human-in-the-loop design, launch, monitoring and iteration. Experience with AI-native development and design tools is expected.
• Required experience using or building incident-management platforms and solutions, including workflows for intake, triage, severity assessment, escalation, collaboration, stakeholder communications, observability, resolution tracking, root-cause analysis and post-incident improvement.
• Strong customer-centric product mindset with experience translating user needs into intuitive, scalable solutions that balance business goals, technical considerations and user experience.
• Excellent program and project management skills, with a proven ability to lead large-scale cross-functional initiatives, manage competing priorities and dependencies, identify risks proactively and drive successful execution.
• Exceptional critical thinking, systems thinking, analytical reasoning and data-driven decision-making, with ability to structure ambiguous problems, challenge assumptions, evaluate tradeoffs and make defensible decisions across complex business and technical environments.
• Exceptional communication, stakeholder management and influencing skills, with strong executive presence and the ability to communicate complex business and technical concepts to audiences at all levels.
• Demonstrated leadership skills, including the ability to lead through influence, mentor others, foster collaboration and drive organizational change.
• Demonstrated experience owning or coordinating a portfolio of concurrent product initiatives, including cross-product dependency management, capacity planning and aggregate benefit realization.
• Experience in payments, fintech, financial services or another complex, regulated, service-intensive environment, with knowledge of end-to-end client service processes, enterprise workflow transformation, operational risk and service delivery.
• Experience in roles such as product manager, product owner, business process analyst or sales operations.
• Experience applying Agile principles across design, development, testing and product management.
• Experience developing software capabilities to support sales, service or customer relationship management functions.
• Experience multi-tasking, organizing, managing and implementing complex projects directly or through supervision.
• Experience in cross-functional collaboration with systems, marketing and sales teams.

Nice to have

• 10 or more years of relevant work experience with a Bachelor's degree, or at least 8 years with an advanced degree (e.g., Master's, MBA, JD, MD), or 5 years with a PhD, with demonstrated senior-level product ownership, cross-functional leadership, executive influence and delivery of enterprise products at scale.
• 9 or more years of relevant work experience with a Bachelor's degree, or 7 or more years with an advanced degree (e.g., Master's, MBA, JD, MD), or 3 or more years with a PhD.
• Agile certifications such as CSM and CSPO, or their equivalent.
• Experience identifying, assessing and managing tradeoffs in product development.
• Experience identifying points of failure and formulating error-handling approaches for product resiliency.

Details

• Location: Bengaluru, India.