Senior Director, Commercial Engineering & CBIT Hyderabad Technology Centre Lead

Overview

Senior technology leader accountable for the engineering outcomes of the Commercialization BI&T teams and the Hyderabad Technology Centre, building commercial platforms that support pharmaceutical sales, marketing, market access, medical and analytics functions.

What you'll do

• Own the engineering strategy and operating model across Commercialization BI&T, including software, platform, integration, data, cloud and AI engineering.
• Lead the broader engineering organization and hold engineering leaders accountable for delivery, quality, security, reliability, cost and business outcomes.
• Build scalable technology capabilities that support pharmaceutical commercial functions, including sales, field medical, marketing, market access, customer engagement and commercial analytics.
• Ensure engineering teams understand commercial business processes and translate product priorities into reliable, intuitive and production-ready solutions.
• Set the technical direction for core commercial platforms and ensure solutions are reusable, interoperable and aligned with enterprise architecture.
• Provide engineering leadership across platforms such as Veeva Vault CRM, Salesforce, Adobe Experience Cloud, Databricks, cloud services and enterprise integration platforms.
• Build the engineering capabilities required to support CRM, omnichannel engagement, customer data, content management, consent, orchestration, analytics and field-facing applications.
• Lead the development of AI-enabled commercial capabilities, including field enablement, customer engagement, intelligent orchestration, decision support and marketing automation.
• Establish clear engineering standards covering architecture, software development, APIs, testing, Develops, CI/CD, observability and production operations.
• Ensure product and platform teams have end-to-end accountability from design and build through deployment, adoption, operations and modernization.
• Hold teams accountable for realistic commitments, delivery predictability, engineering quality and measurable commercial value.
• Ensure commercial platforms are designed around connected customer and field experiences rather than isolated products or channels.
• Partner with Commercial, Medical, Market Access and other business leaders to understand priorities, adoption barriers and opportunities for measurable value.
• Work closely with product management and architecture to ensure commercial requirements are technically achievable, appropriately prioritized and delivered through sustainable solutions.
• Ensure platforms meet enterprise requirements for security, privacy, consent, regulatory compliance, auditability and responsible AI.
• Drive reuse and standardization across brands, markets and commercial capabilities while accommodating justified local and regulatory requirements.
• Establish engineering metrics covering speed, quality, reliability, security, productivity, adoption, platform cost and business outcomes.
• Ensure strong production ownership, including service health, incident management, root-cause analysis and permanent remediation.
• Actively reduce technical debt, duplicated solutions, fragmented integrations and unnecessary customization across the commercial technology landscape.
• Develop Hyderabad into a global engineering hub with clear decision rights and end-to-end ownership of strategic products and platforms.
• Build strong leadership and technical depth in Hyderabad across software engineering, data engineering, AI engineering, platform engineering, integration and quality engineering.
• Lead the insourcing of critical engineering capabilities and reduce long-term dependency on external partners.
• Own engineering workforce planning, organizational design, succession, capability development and recruitment.
• Recruit and develop senior engineering leaders, architects and technical talent capable of operating in a global product model.
• Manage the engineering budget and ensure technology investments, platforms and partners deliver measurable commercial and operational value.
• Represent engineering and Hyderabad in senior leadership forums, providing clear visibility into outcomes, risks, priorities and investment needs.

What you'll need

• Bachelor's or master's degree in computer science, Software Engineering, Information Technology or a related technical discipline.
• Significant experience leading software, platform, data, cloud or AI engineering in a complex global organization.
• Proven experience leading large, multidisciplinary engineering organizations through senior engineering managers, architects and technical leaders.
• Strong technical credibility across modern software architecture, cloud platforms, distributed systems, APIs, enterprise integration, data engineering and production operations.
• Demonstrated accountability for engineering outcomes across the complete product lifecycle, from design and build through deployment, operation and modernization.
• Experience engineering platforms that support complex customer engagement, sales, marketing, service or commercial business processes.
• Experience with major enterprise platforms such as Veeva, Salesforce, Adobe Experience Cloud, Databricks, AWS, Azure or comparable technologies.
• Strong understanding of CRM, customer data, content, consent, omnichannel engagement, decisioning, orchestration and commercial analytics.
• Experience building integrations across enterprise platforms, data environments, digital channels and customer-facing applications.
• Proven ability to set engineering strategy and standards while enabling product teams to deliver with speed and autonomy.
• Experience leading AI, machine learning, generative AI or agentic technology capabilities into production.
• Ability to challenge complex technical proposals, guide architectural decisions and manage trade-offs between speed, cost, quality and long-term sustainability.
• Proven success improving engineering quality, delivery performance, reliability, productivity and platform cost.
• Experience building or transforming a major technology center, global capability center or distributed engineering organization.
• Demonstrated ability to develop engineering leaders, attract senior technical talent and establish strong technical career paths.
• Experience insourcing strategic engineering capabilities and transitioning ownership from external partners to internal teams.
• Strong commercial and financial acumen, including workforce planning, technology investment, vendor management and cost optimization.
• Experience operating in a global, matrixed and regulated enterprise.
• Strong executive communication skills and the ability to explain technology decisions, risks and investment choices clearly.

Nice to have

• Pharmaceutical, healthcare or life sciences experience.
• Experience in another regulated or data-intensive industry, such as financial services, consumer health, insurance or enterprise technology.
• Knowledge of pharmaceutical commercial processes, regulatory requirements and customer engagement models.

Details

• Location: Hyderabad, Telangana, India.
• Work model: site-essential, site-by-design, field-based or remote-by-design, as assigned to the role based on its core responsibilities.