Sr. D&T Engineer – ServiceNow

Overview

Design, develop and implement scalable ServiceNow solutions that enable and enhance ITSM, IRM, Employee Center, WSD and HRSD processes, ensuring seamless integration with internal and external information sources.

What you'll do

• Lead the design, development and configuration of ServiceNow solutions across ITSM, IRM, HRSD, Facilities and other enterprise modules, ensuring scalable and high-performing implementations.
• Design and develop new application modules, workflows and automation capabilities using agile (scrum-based) methodologies.
• Develop and maintain robust integrations with external systems leveraging REST APIs, Web Services, Import Sets, Scripted APIs and MID Server technologies.
• Provide deep technical expertise in Flow Designer, Service Catalog, ServiceNow Discovery, Service Mapping, Automation, Employee Service Center and Event Management.
• Partner closely with Solution Managers, Process Owners and Business Stakeholders to refine backlog priorities, analyze user stories and translate requirements into design and technical specifications.
• Ensure custom enhancements adhere to coding standards, architectural guidelines and ServiceNow best practices, driving continuous improvement in solution quality.
• Support platform upgrades, clones and patching activities, ensuring stability, compatibility and minimal business disruption.
• Actively contribute to code reviews, knowledge sharing and mentoring within the team.
• Support Incident and Change Management processes, including advanced troubleshooting, root cause analysis and resolution of complex issues.
• Research, evaluate and implement proof-of-concepts for emerging ServiceNow functionalities.
• Create technical documentation as and when required.

What you'll need

• 8+ years of overall IT experience with at least 5+ years of hands-on development experience in ServiceNow.
• Strong expertise in developing and configuring solutions across ServiceNow ITSM, Employee Center, HRSD and core platform capabilities.
• Deep understanding of ITSM and HR processes, with ability to translate requirements into scalable technical solutions.
• Proficient in core ServiceNow components (e.g., Flow Designer, Service Catalog, Notifications, Access Control, Reporting, Integrations, etc.).
• Experience with Agile methodologies, including working within scrum teams, backlog refinement and sprint execution.
• Demonstrated ability to collaborate with stakeholders and translate functional requirements into technical deliverables.
• Excellent communication, problem-solving and analytical skills, with strong attention to detail.
• Expert-level proficiency in ServiceNow ITSM and ServiceNow HRSD solution development and configuration.
• Intermediate-level proficiency in Agile practices and influencing skills to drive outcomes within cross-functional teams.

Nice to have

• Exposure to AI-driven solutions, POCs or emerging ServiceNow capabilities.
• Degree in IT-related education.
• ServiceNow Certified Application Developer.
• ServiceNow Certified System Administrator.

Details

• Location: Powai, Mumbai, Maharashtra, India.
• Applicants must meet minimum age qualifications in the country in which the job is located.