Overview
Lead Twilio’s Voice Media team as a Senior Engineering Manager, driving technical strategy for core media infrastructure powering Voice services at global scale.
What you’ll do
- Lead a team of senior engineers developing Twilio’s next-generation media processing stack.
- Drive technical architecture decisions for low-latency, high-throughput media systems.
- Collaborate with product, platform, and engineering teams to define technical roadmaps.
- Establish engineering excellence via code quality, testing, and operational reliability standards.
- Mentor engineers and provide technical guidance on complex media processing challenges.
- Balance technical debt reduction with feature development while maintaining service reliability.
- Own service performance metrics, reliability targets, and continuous improvement initiatives.
What you’ll need
- 5+ years of engineering management experience leading teams building distributed systems.
- Understanding of Voice/VoIP infrastructure and media handling challenges.
- Deep systems expertise including systems design, microservices architecture, and cloud infrastructure.
- Experience architecting and building backend services at scale with high reliability under strict SLOs.
- Track record delivering critical infrastructure projects with significant technical complexity.
- Experience improving developer velocity using AI tools.
- Excellent communication skills to translate complex technical concepts for technical and non-technical audiences.
Nice to have
- Experience with SIP, RTP/RTCP or other communications protocols.
- Familiarity with media codecs, transcoding, packet loss concealment, and audio processing.
- Background in building low-latency, globally distributed systems.
- Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer.
- Experience building Voice AI products.
- Knowledge of cloud infrastructure on AWS or similar platforms.
- Prior experience in telecommunications or communications platforms.
Details
- Work location: Remote; Ireland or UK.
- May require occasional travel for in-person meetings.
Read the full description and apply on the company’s own careers page.
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