Senior IT Analyst Applications

Overview

Senior IT Analyst for Applications at Caterpillar, supporting dealer order-planning, product-structure, interface, data, reporting and operational-planning applications through requirements, support, testing and delivery.

What you'll do

• Partner with business stakeholders to understand dealer order-planning, product-structure, interface, data, reporting, and operational-planning needs.
• Collect, analyze, document, and maintain business requirements, user stories, process flows, functional specifications, acceptance criteria, and traceability for application changes.
• Assess enhancement requests and production issues, clarify business value and impact, and support backlog refinement with product and technical teams.
• Provide Level 4 support for product incidents, service requests, data issues, and recurring defects, analyzing application behavior, interfaces, logs, batch dependencies, and business impact to support root cause analysis.
• Coordinate development requests with developers, database teams, infrastructure teams, cybersecurity partners, and vendors; validate that fixes address the documented business need.
• Manage enhancements and code fixes from demand intake through implementation, including scope clarification, test planning, business validation, release readiness, and post-production verification.
• Develop functional, integration, regression, and user acceptance test scenarios; coordinate test execution, document evidence, manage defects, and confirm solution quality.
• Create and maintain application support procedures, interface inventories, data mappings, knowledge articles, and business continuity or recovery instructions.
• Facilitate communication between business and technical teams by translating business needs into clear solution requirements and technical issues into understandable business impacts and options.
• Identify opportunities for product modernization, process simplification, automation, improved controls, stronger monitoring, and reduced manual support effort.
• Participate in Agile ceremonies and collaborate with product owners, architects, developers, testers, vendors, and business users throughout the delivery lifecycle.
• Perform other job duties as assigned by Caterpillar management from time to time.

What you'll need

• Four-year bachelor's degree in Information Technology, Computer Science, Supply Chain, Engineering, Business, or a related field.
• 3+ years of relevant experience in business analysis, solution analysis, application support, product support, or technology delivery.
• Experience gathering, analyzing, and documenting business and functional requirements, user stories, process flows, and acceptance criteria.
• Experience supporting enterprise applications and coordinating production incident, problem, change, and release activities.
• Demonstrated analytical and problem-solving skills, including the ability to investigate business-process, application, interface, and data issues.
• Experience developing test scenarios, coordinating user acceptance testing, managing defects, and validating production changes.
• Working knowledge of SQL, relational data concepts, interfaces, batch processing, and system integration or data-flow analysis.
• Ability to communicate clearly with business and technical audiences and manage work across global, cross-functional teams.
• Strong skills in accountability, organization, collaboration, customer focus, and managing priorities under time constraints.

Nice to have

• Experience supporting Sales & Operations Planning, dealer demand or order planning, order management, product configuration, bill of materials, or manufacturing processes.
• Knowledge of S&OP business processes, data structures, batch cycles, interfaces, controls, and downstream dependencies.
• Familiarity with C#/.NET and Python applications sufficient to support requirement analysis, issue triage, testing, and collaboration with developers.
• Experience with Oracle, Snowflake, Windows Server, FTP or secure file transfer, load-balanced applications, and operational-monitoring tools.
• Experience with Agile delivery methods, Azure DevOps, ServiceNow or comparable work-management and service-management tools.
• Experience supporting application-security findings, vulnerability remediation, dependency upgrades, and regression validation.
• Ability to use data and analytics to identify trends, validate business outcomes, define requirements, and support decision-making.
• Knowledge of Caterpillar planning, ordering, product-structure, and application-delivery processes.

Details

• Location: Bangalore, Karnataka, India.
• Works onsite five days a week.
• Visa sponsorship is not available for this position.