Senior IT Analyst Applications (SAP Basis Administrator)

Overview

Senior IT Analyst Applications (SAP Basis Administrator) on the Design Eng Processes team in the CAT IT Division, responsible for administration, maintenance, optimization and strategic support of enterprise SAP environments.

What you'll do

• Own and drive all incidents, service tasks, problem tickets and system optimization for the operations portfolio, ensuring delivery against commitments, SLAs and outcomes.
• Establish, monitor and continuously improve standard work; communicate progress, risks and dependencies to stakeholders and leadership.
• Partner with business units and decision makers to support day-to-day operations, incident/problem resolution and continuous service improvement.
• Administer the SAP landscape: install, configure, maintain and support the SAP ecosystem.
• Manage upgrades and patches.
• Ensure system performance and availability.
• Provide high availability and disaster recovery services.
• Ensure security and compliance.
• Manage print and transport.
• Support cloud and automation initiatives.
• Provide Level 4 troubleshooting and support.
• Administer SAP HANA and databases.
• Configure data lifecycle management.
• Perform other related duties as assigned to support organizational objectives.

What you'll need

• Relevant computer science master's or graduate degree.
• 9-plus years of progressively complex Information Services experience, including enterprise application architecture, development, support and modernization.
• General understanding of business operations, including one or more of: general business processes, technical infrastructure, application development and support of major projects, and engineering functional applications.
• Ability to provide strategic direction for application and technology roadmaps, including 2–5-year plans for Information Services.
• Strong functional and/or technical application design, architecture, implementation and support knowledge.
• Deep technical expertise across the SAP technology stack, including SAP landscape administration, HANA/database administration, upgrades and patching, performance and availability, high availability/disaster recovery, security and compliance, transport and print management, cloud and automation, data lifecycle management, and Level 4 technical support.
• Ability to work with diversified departments, with effective oral and written communication skills.
• Strong customer focus and business knowledge.
• Strong stakeholder management skills.
• Ability to translate between technical and business language.
• Extensive experience working with cross-functional teams, with a proven history of strong job-related results.

Nice to have

• Practical experience leveraging AI-assisted development tools (such as GitHub Copilot or automated agent workflows) to accelerate application development or support, reduce cost or effort, or optimize support.
• Demonstrated experience with AI tools.
• Lean or Continuous Improvement background.
• Ability to lead, analyze and take a broader perspective on specific technology and related solutions, with comprehensive understanding of application solutions, interfaces, security, data governance policies and procedures.
• Skilled in large scale application support and development.
• HANA DBA Certification.
• Basis Administration Certification.
• Experience with SAP on Hyperscalers, SAP Cloud Connector, SAP Information Lifecycle Management (ILM), SAP Business Technology Platform (BTP), and test data migration methodologies.
• Knowledge of automation (Python, Ansible).
• Prior experience in driving innovation and automation.

Details

• Location: Bangalore, Karnataka (Caterpillar PSN); onsite five days a week.
• Shift timing: 01:00–10:00 PM IST.
• Travel of up to 25% may be required.
• Relocation is unavailable.
• Visa sponsorship is not available.