Senior IT Architect

Overview

Lead the technical direction of Medtronic's ServiceNow platform as a ServiceNow Architect within the IT Architecture function of the Office of the Chief Information Officer, combining platform leadership, solution design and stakeholder engagement.

What you'll do

• Define and maintain ServiceNow platform architecture, standards and roadmap aligned with enterprise technology strategies.
• Design scalable, secure and sustainable ServiceNow solutions supporting performance, integration and compliance requirements.
• Lead implementation and configuration of ServiceNow applications, modules and platform capabilities.
• Design and oversee integrations between ServiceNow and enterprise systems using REST APIs, IntegrationHub and related technologies.
• Establish and enforce platform governance, coding standards, architectural guardrails and security best practices.
• Collaborate with business stakeholders, enterprise architects and technology teams to translate requirements into technical solutions.
• Create and maintain architecture blueprints, technical documentation, configuration standards and implementation guidelines.
• Mentor ServiceNow developers and administrators through technical leadership, design reviews and knowledge sharing.

What you'll need

• Bachelor's degree with 8+ years of IT experience OR Master's degree with 6+ years of IT experience, including ServiceNow platform architecture, design and implementation.
• 2+ years of experience as a ServiceNow Platform Architect leading enterprise-scale ServiceNow solutions.
• Active ServiceNow Certified System Administrator (CSA) certification.
• Experience leading ServiceNow customization, development, configuration and integration initiatives.
• Experience with ServiceNow architecture, JavaScript, HTML, CSS, AJAX and platform scripting.

Nice to have

• ServiceNow Certified Application Developer, Certified Implementation Specialist (HR, Customer Service Management or IT Service Management), or ServiceNow Architect certification.
• Experience developing and maintaining ServiceNow architecture blueprints and platform governance frameworks.
• Experience building custom Service Portal widgets, pages, Configurable Workspaces and Flow Designer solutions.
• Experience with ServiceNow AI Search, Now Assist, Predictive Intelligence and platform optimization initiatives.
• Experience implementing REST integrations, IntegrationHub spokes, OAuth authentication and Single Sign-On solutions.

Details

• Full-time position based onsite in Nanakramguda, Hyderabad, India.
• Eligible for the Medtronic Incentive Plan (MIP) short-term incentive.