Sr. Consultant - Enterprise Application ServiceNow N 4B

Overview

Senior Consultant role working with clients to design, configure, implement and support ServiceNow solutions within Genpact's Enterprise Application practice.

What you'll do

• Collaborate with clients to understand their business requirements and design ServiceNow solutions.
• Configure and customize the ServiceNow platform to meet client needs and optimize functionality.
• Implement ServiceNow solutions, including integrations with other systems and applications.
• Provide technical expertise and guidance to clients on best practices for ServiceNow implementation and usage.
• Troubleshoot and resolve technical issues related to ServiceNow solutions.
• Document configuration, customization, and integration processes for future reference and training.
• Stay updated on ServiceNow features, enhancements, and best practices to continuously improve client solutions.

What you'll need

• Bachelor's in Computer Engineering, Computer Science, or Information Technology, or Master's in Software Engineering.
• ITIL V3 Foundation certification (Axelos).
• ServiceNow Certified Application Developer certification (ServiceNow).
• Required skills: Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, ServiceNow Platform, Storytelling.
• English language proficiency, Proficient - C2 (required).

Details

• Location: Hyderabad, India (1401-G-India: 14-45, Uppal L&R, STPI).
• Work mode: Hybrid.
• Job type: Regular.
• Work shift: Flex Time (India).