Application Support Engineer

Overview

Act as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Act as an SME, collaborate with and manage the team to perform.
• Be responsible for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for your immediate team and across multiple teams.
• Coordinate incident management and ensure timely resolution of system issues.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Continuously improve monitoring processes and tools to increase system reliability.

What you'll need

• 15 years full time education.
• Minimum 5 years of experience in Enterprise Systems Monitoring Tools.
• Proficiency in Enterprise Systems Monitoring Tools.
• Experience in configuring and managing monitoring solutions to track system health and performance.
• Ability to analyze logs and system alerts to identify root causes of issues.
• Strong troubleshooting skills across various enterprise applications and infrastructure components.
• Familiarity with incident management workflows and escalation procedures.
• Capability to collaborate effectively with cross-functional teams to resolve complex technical challenges.

Details

• Location: Hyderabad office.
• 15 years full time education is required.