Senior IT QA Analyst

Overview

Lead quality assurance across the ServiceNow platform, validating applications, integrations, workflows and platform enhancements so that solutions are high-quality, scalable and reliable.

What you'll do

• Design, develop and execute comprehensive test plans, test cases and test scripts for ServiceNow applications.
• Lead functional, regression, integration, system and user acceptance testing activities.
• Build and maintain Automated Test Framework (ATF) scripts and regression suites for platform upgrades and releases.
• Validate ServiceNow modules such as ITSM, CSM, Service Portal, APO and other custom applications.
• Collaborate with Business Analysts and Product Owners to translate business requirements into test scenarios and acceptance criteria.
• Ensure traceability between requirements, test cases, defects and validation results.
• Identify, document, track and manage defects through resolution.
• Perform end-to-end testing of integrations using REST APIs, SOAP, Integration Hub, MID Server and external applications.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, retrospectives and release planning.
• Support ServiceNow upgrades, patches and releases by validating existing functionality and identifying regression issues.
• Prepare test execution reports, quality metrics and status updates for stakeholders.
• Drive QA best practices, test automation adoption and continuous process improvement initiatives.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• 7+ years of overall QA experience, with at least 4+ years of ServiceNow testing experience.
• Strong understanding of ServiceNow platform architecture and core modules.
• Hands-on experience with ServiceNow ATF (Automated Test Framework).
• Experience testing ServiceNow workflows, Flow Designer, Catalog Items, Record Producers, Integrations and Portals.
• Experience in API testing using tools such as Postman or similar.
• Strong knowledge of Agile/Scrum methodologies and SDLC processes.
• Experience working with defect management and test management tools.
• Excellent analytical, troubleshooting and problem-solving skills.
• Strong communication and stakeholder management skills.

Nice to have

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, CSM or related modules.
• Experience with DevOps processes and automated testing frameworks.
• ITIL processes and ServiceNow upgrade testing methodologies.
• Experience working in global enterprise environments.

Details

• Location: Bangalore, Karnataka, India.