Senior IT Software Asset Management

Overview

Manage operational software asset management activities, effective license positions, software requests and reviews, compliance, procurement, renewals, reporting, and vendor and stakeholder relationships.

What you'll do

• Create and maintain the Effective License Position (ELP) for Tier-1 publishers including SAP, Microsoft, Broadcom, Adobe, IBM, and Oracle.
• Lead and manage software license reconciliation efforts to align with business needs, reduce costs, and maximize budget utilization.
• Streamline New Software Request (NSR) and Existing Software Review (ESR) processes.
• Work on remediation to ensure compliance and optimize software usage across the landscape.
• Work with vendors and technical teams to identify, resolve, and mitigate issues on an expedited basis.
• Manage software license procurement, allocation, and removal.
• Manage ServiceNow software requests while meeting Service Level Agreements (SLAs).
• Manage publisher portals and create dashboards monitoring software usage, asset status, and performance metrics.
• Provide and improve data, reports, and dashboards on software lifecycle management and software ROI.
• Address license-related inquiries from stakeholders and provide timely solutions.
• Apply ITIL best practices to improve software asset management processes and align with IT service management (ITSM) standards.
• Process ARIBA purchases and oversee software renewals.
• Build relationships with software stakeholders and vendors and support communication and negotiations.
• Participate in cross-functional meetings, provide required data, and respond to questions and action items.
• Develop presentations on changing volumes, efficiency opportunities, and risk mitigation.
• Support User Acceptance Tests and implement code into Production.
• Build stable working relationships within the department and coordinate efforts with others.
• Exchange detailed information with internal colleagues.
• Perform activities safely and support Environmental, Health, Safety & Security requirements and programs.

What you'll need

• Bachelor's degree in business, Information Technology, or a similar field of study, or at least 3 years in a similar role with the same or greater level of responsibilities.
• Understanding of software license agreements and advantageous terms and conditions.
• Experience with SAM tools, including license tracking, reporting, compliance, and configuration.
• Experience in CMDB, Flexera Discovery, and asset management.
• Excellent written and verbal communication skills.
• Fluency in English.
• Experience with geo-dispersed teams.
• Ability to work successfully with colleagues from other cultures.
• Experience with Flexera One platform support, including installation, upgrades, and fix packs.
• Experience leading or executing system upgrades on Flexera One.
• Experience implementing data loads, inbound and outbound API integrations, catalog items, and workflows within Flexera.
• Experience in agent deployment, device inventory, discovery, and scripting skills.
• Hands-on experience in scripting languages including Linux, Java, and Angular.
• Ability to unit test and regression test implemented solutions as required.

Nice to have

• Good understanding of ServiceNow and software contracts.
• Hands-on implementation experience.
• Great analytical, critical thinking, and problem-solving abilities.
• Ability to deal with ambiguity and develop holistic, future-thinking solutions to organizational challenges.
• Ability to design for tomorrow.
• Ability to apply company policies and procedures to resolve a variety of issues.

Details

• Location: Bengaluru, Karnataka, India.