Software Asset Management Analyst

Overview

Manage software assets from procurement through retirement, owning license compliance, software audits, vendor contract tracking and SAM tooling to optimize software spend and build a mature SAM practice.

What you'll do

• Track and manage software assets from procurement through retirement.
• Maintain an accurate inventory of software installations and entitlements using SAM tools and CMDB systems.
• Support the onboarding and offboarding of software licenses.
• Ensure compliance with software license agreements, vendor contracts, and regulatory requirements.
• Identify and mitigate license overuse, underutilization, and unauthorized installations.
• Conduct regular audits and internal reviews of software deployments.
• Collaborate with procurement to analyze software agreements and renewals.
• Assist in negotiating license terms with software vendors to ensure favorable terms and cost efficiency.
• Maintain records of contracts, license keys, entitlements, true-up dates, and usage metrics.
• Develop and present dashboards, reports, and KPIs on license usage, compliance, and cost savings.
• Support IT budgeting and forecasting related to software spend.
• Configure and maintain SAM tools (e.g., Flexera, ServiceNow License Manager, or similar platforms).
• Recommend and implement process improvements to enhance data accuracy and operational efficiency.
• Participate in SAM governance and process development efforts.

What you'll need

• 2–4 years of experience in software asset management, IT asset management, or procurement.
• Proficiency in SAM tools and technologies (Flexera, ServiceNow SAM, etc.).
• Knowledge of software licensing models (e.g., SaaS, subscription, perpetual, concurrent, user-based).
• Familiarity with ITIL practices, especially Configuration and Asset Management.
• Strong Google Sheets and reporting skills.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication and stakeholder engagement abilities.
• High attention to detail and strong organizational skills.
• Ability to work independently and manage multiple priorities.
• Bachelor's degree in Information Technology, Business Administration, or a related field.

Nice to have

• Experience with Power BI or Databricks.
• Experience supporting software audits (e.g., Microsoft, Adobe, Oracle, etc.).
• Background in cybersecurity or risk management as it relates to software usage.
• Experience in cloud licensing (e.g., Azure, AWS, GCP, O365).
• SAM certification (e.g., CSAM, CHAMP).

Details

• Office position: regularly work at the Zillow India office approximately 80 to 100 percent of time each month.
• Must live within a reasonable commuting distance of the office.