Senior Manager - Commercial Operations & Delivery

Overview

Lead the Zoetis Tech and Digital (ZTD) Commercial ICC organization as Senior Manager, Commercial Operations, acting as the key ICC point of contact for hiring, financial management, program management and delivery excellence across Commercial Delivery, Operations and Global Dx resources (40+ individuals).

What you'll do

• Act as people manager for all hiring, performance, offshore resource capacity and mentoring activities for direct reports across Global DX.
• Collaborate closely with direct supervisors on hiring, financial management, program management and key resource activities to improve team performance and efficiency.
• Lead the development of the Commercial ICC culture, championing integration of the Zoetis culture.
• Encourage accountability, transparency and mutual respect among team members.
• Foster a collaborative and inclusive work environment that promotes creativity, innovation and continuous learning.
• Champion the adoption of AI, agile and DevOps across the teams.
• Establish effective communication channels to integrate with global teams and align with organizational goals.
• Organize team-building activities, workshops and training sessions to nurture cohesion and professional development.
• Assist in building the Zoetis employer brand in the Indian ecosystem for Commercial capabilities.
• Serve as member of the ZICC Commercial Leadership Team, the ZTD US/Global Dx Commercial Delivery Team and the ZTD Commercial Delivery Lead Team.
• Work closely with Commercial Teams (US, International and Delivery), Global Dx and ZTD functions located globally.
• Lead large-scale transformation programs.
• Coordinate talent management, org design and departmental governance.
• Collaborate with cross teams, infrastructure and security teams for timely delivery.
• Coordinate team members and external resources using broad knowledge of technical and business resources.

What you'll need

• Bachelor's degree in Business Administration or Computer Science.
• 10+ years of progressive technology leadership experience.
• Demonstrated experience leading transformation and cultural initiatives with results.
• Demonstrated experience working in cross-geographic teams.
• Practical experience with commercial platforms (marketing technologies, ecommerce, content management), analytics and data, and customer experience disciplines in a global setting.
• Strong communication and broad influence skills; ability to develop strong internal and external relationships.
• A track record of successful people management, project management, business planning and product execution.
• Experience in large-scale transformation programs.
• Experience in talent management, org design and departmental governance.
• Strong written and verbal communication.

Nice to have

• Strong domain knowledge.
• Experience and expertise working in an Agile and/or DevOps framework with teams at varying levels of maturity.

Details

• Location: Hyderabad.
• Full-time role.
• Preferable to work until 12 PM EST.
• Available during emergencies and deployments (potentially off hours) to ensure issues and/or tasks are resolved.