Overview
Senior Manager - Corporate IT to lead the Service Desk team and provide regional oversight for endpoint, system administration, audio visual, and IT automation, working with global teams to deliver a consistent employee IT experience.
What you'll do
- Lead and develop the Service Desk team and oversee Endpoint Engineering, System Administration, Audio Visual, and IT Automation for consistent service delivery.
- Improve service quality, operational efficiency, and customer satisfaction to own the employee IT experience.
- Identify and implement automation and AI/self-service improvements, including AI and workflow automation.
- Manage onboarding, offboarding, major incidents, and cross-functional escalations with a security-first approach.
- Partner with Finance on forecasting, budgeting, procurement, and participate in external audits relevant to IT-managed systems.
- Define team goals, track KPIs, communicate progress, and manage vendors, budgets, and service contracts.
- Act as the senior escalation point for complex IT challenges.
What you'll need
- 10+ years of experience in Corporate IT.
- At least 5 years leading teams in a global IT Service Desk environment.
- Strong customer-first mindset and stakeholder management skills.
- Hands-on experience deploying and managing enterprise AI platforms (Claude, OpenAI, Glean, or equivalent) and integrating them into IT operations and support workflows.
- Demonstrated ability to leverage automation and AI to improve operational efficiency, self-service, and reduce manual effort.
- Experience with Jira Service Management (or similar ITSM platforms).
- ITIL Foundation or other relevant certifications.
Details
- Location: Bangalore, India.
Read the full description and apply on the company’s own careers page.
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