Service Desk Analyst I (2-4 years of experience- Immediate Joiner)

Overview

First-line IT Service Desk role for handling incidents and service requests for AtkinsRéalis end-users, including multilingual support.

What you'll do

• Act as first contact for end-users reporting IT incidents and service requests.
• Identify, troubleshoot, and resolve IT support issues using defined troubleshooting scripts.
• Provide first-line support or guidance for Group IS products and services.
• Support incident/service request handling while meeting defined KPIs.
• Drive continuous IT service delivery improvements.
• Work within a Monday-to-Sunday shift pattern.

What you'll need

• Understand ITIL v3/v4 framework.
• Have 1-5 years of experience in an IT Service Desk role.
• Use customer communication skills with strong customer focus.
• Troubleshoot using analytical thinking and strong troubleshooting techniques.
• Have experience with Windows Office 365, Active Directory (AD), and common support tools.
• Have experience with IT service management systems, preferably ServiceNow.
• Demonstrate good timekeeping and time management skills.

Details

• Location: IN.Bangalore.RMZ Galleria.
• Work schedule: shift pattern from Monday to Sunday.