Senior Manager, People Operations

Overview

Lead the strategy, design, and execution of scalable People Operations programs supporting Motive's global workforce, reporting to the VP, HR.

What you'll do

• Establish the operating model and strategic priorities for People Operations.
• Lead and develop the global People Operations team, and own the strategy and end-to-end delivery of a consistent, engaging onboarding experience across regions.
• Design and implement a tiered support model (for example, self-service and knowledge base, Tier 1 and Tier 2 specialist teams, and escalation to HR Business Partners and Centers of Excellence), defining the roles, workflows, handoffs, and escalation paths for each tier.
• Lead complex, cross-functional programs spanning employee lifecycle operations, HR systems, payroll, benefits, compliance, and policy administration.
• Own the People compliance program, keeping policies, processes, documentation, and controls current, audit-ready, and consistently applied.
• Design scalable processes, service standards, controls, and performance metrics that improve accuracy, efficiency, and employee experience.
• Lead, coach, and develop a high-performing team while setting clear goals, allocating resources, and planning for future capability needs.
• Partner with HR, Finance, Legal, IT, and external vendors to resolve complex operational issues and drive informed decisions.
• Use people data and operational insights to identify opportunities, recommend improvements, and communicate progress to senior leadership.

What you'll need

• 8+ years of experience in People Operations, HR shared services, HR operations, or a related field.
• 5+ years of experience leading People teams, managers, or global operational functions.
• Experience designing and scaling global HR operations across multiple geographies and employee populations.
• Strong knowledge of HR systems, payroll, benefits administration, compliance, and employee lifecycle processes.
• Experience leading complex, cross-functional programs from strategy through execution.
• Demonstrated ability to establish operational metrics, strengthen controls, and use data to guide decisions.
• Sound judgment, strong communication skills, and the ability to influence stakeholders across functions and levels.
• Proven track record of identifying opportunities to apply AI and automation to reduce manual work, improve the employee experience, and scale People Ops programs.

Details

• Location: United States, remote; the ideal candidate is located in the Mountain or Pacific Time Zone.
• Compensation range for United States: $133,000 to $183,000 USD.
• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices.
• Regarding US-based roles, candidates may be required to execute a non-compete covenant, subject to exceptions and state requirements.
• Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.