Overview
Lead technical programs that build and scale knowledge systems for customer self-service, internal support tools, and AI-assisted support.
What you'll do
- Own programs improving knowledge systems, tooling, and workflows.
- Align engineering, product, knowledge, and partner teams on technical specifications.
- Deliver workflow automation, CMS modernization, metadata improvements, and launch-readiness initiatives.
- Ensure knowledge is accurate, structured, governed, and ready ahead of launches.
- Manage roadmaps, dependencies, risks, and delivery accountability.
- Identify ways to reduce manual work and improve operational scale.
What you'll need
- 5+ years of technical program management, systems implementation, or operational program leadership.
- Familiarity with vector databases, RAG, and LLM orchestration tools such as LangChain or LlamaIndex.
- Experience with CMS platforms, structured content, and metadata models.
- Ability to translate operational strategy into technical requirements, schemas, and tooling investments.
- Understanding of content systems, knowledge management, workflow automation, and internal tooling.
- Experience leading ambiguous, multi-team initiatives from concept through launch.
- Ability to manage stakeholder alignment, risks, tradeoffs, and measurable outcomes.
Details
- Remote in the United States.
- Quarterly in-person working sessions are expected.
- Annual base salary: $148,835–$175,100 USD.
Read the full description and apply on the company’s own careers page.
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