Senior Manager, Program Mgmt, Strategy & AI-Enabled Delivery

Overview

This leader owns the invest side of Enterprise Systems & Employee Technology, covering how technology investments are planned, funded, delivered and proven, and leads the move from a standard delivery model to fully AI-enabled delivery.

What you'll do

• Provide strategic oversight and management of program operations, ensuring alignment with organizational goals and driving innovation within the DCCE (Data Center & Cloud Evolution) space.
• Oversee the traceability of data center assets, including power and space considerations, to ensure accurate planning and optimization driven by program outcomes.
• Partner with business unit teams to strategically plan and implement initiatives that address technical debt, optimize underutilized resources, and improve data center workload efficiency.
• Monitor and report on cloud-driven workload transformations, aligning efforts to optimize data center operations and reduce redundant resource utilization.
• Evaluate and refine processes within operations, leading initiatives to build and implement the next level of operational improvements.
• Manage and control production applications and services across all PayPal CN data centers, ensuring high availability and operational excellence.
• Ensure site reliability by leading efforts to resolve cross-border operational issues in collaboration with global, cross-functional teams.
• Create and implement robust processes to enhance production stability, leveraging software development to support production operations effectively.
• Lead system monitoring initiatives by establishing standard monitoring policies, supporting event processing, and driving timely issue resolution to maintain operational integrity.

What you'll need

• 8+ years relevant experience and a Bachelor's degree OR any equivalent combination of education and experience.
• Experience leading others.
• Expected qualifications: 8+ years in IT program management, portfolio management, PMO leadership, delivery transformation or IT strategy, and a Bachelor's degree or equivalent experience.
• Led adoption of AI-assisted delivery across lifecycle stages, such as requirements, testing, release and support, and measured the outcome.
• Redesigned an SDLC or delivery operating model across multiple teams, including stage gates, controls and metrics.
• Ran an annual or multi-year technology planning cycle with Finance, including business cases and budget requests.
• Built or matured portfolio governance and a delivery methodology across multiple organizations without direct authority over the teams measured.
• Financial acumen: CapEx and OpEx, total cost of ownership and benefits realization.
• Led complex, cross-functional programs, such as enterprise application, ERP or platform programs.
• Working knowledge of delivery control and audit requirements, such as change, release and SOX IT general controls.
• Portfolio tooling and reporting, such as ServiceNow SPM or an equivalent PPM platform.
• Managed system integrator and vendor delivery against contracted scope and savings.

Nice to have

• Hands-on experience with AI tools across the delivery lifecycle.
• SAP S/4HANA or other large ERP transformation experience.
• Financial services or another regulated environment.
• PMP, PgMP, SAFe or Technology Business Management credentials.

Details

• Location: Bangalore, Karnataka, India.
• Work mode: Hybrid, with 3 days in the office and 2 days at the PayPal office or home workspace.
• Travel: 0 percent.