Senior Manager Program Management VCA X, Visa Consulting & Analytics

Overview

Senior Manager, Program Management for VCA-X, Visa Consulting and Analytics. The role runs the operating and execution processes that turn the VCA-X strategy into measurable plans, governed delivery and consistent outcomes across Regions, and is part of the VCA-X Leadership Team reporting to the Head of VCA-X.

What you'll do

• Support formulation and periodic refinement of the VCA-X strategy by converting strategic priorities into executable workplans.
• Define objectives, metrics, milestones, dependencies and delivery roadmaps; track progress and drive corrective action.
• Prepare concise performance reporting and decision materials for VCA-X leadership.
• Define governance forums, decision rights, escalation paths and operating cadences; own agendas, actions and follow-through.
• Develop and govern quality frameworks, delivery controls, review checkpoints and acceptance standards across the portfolio.
• Ensure compliance with relevant Visa policies, documentation standards and agreed delivery processes.
• Own the end-to-end demand intake process, including qualification, prioritization, sizing, routing and status visibility.
• Maintain an integrated view of demand, commitments, capacity, delivery health, risks and dependencies.
• Coordinate mobilization and execution across Specialist, Consulting, Analytics, Engineering and vendor teams.
• Partner with Regional and market leaders to advance the VCA-X agenda, build demand pipelines, clarify commitments and remove execution barriers.
• Drive cross-functional alignment, document decisions and ensure timely closure of actions and escalations.
• Define and govern the automation and efficiency agenda across program-management and delivery processes.
• Prioritize automation opportunities, establish baselines and benefits measures, and track adoption and realized impact.
• Standardize tools, templates and practices to improve speed, predictability and scalability.

What you'll need

• Bachelor's or Master's degree in Data Science, Statistics, Mathematics, Economics, Computer Science, Engineering, Operations Research, or a related quantitative discipline.
• 12+ years of experience in program management, business operations, consulting operations, transformation, or professional-services delivery.
• Demonstrated experience translating strategy into operating plans, milestones, metrics, governance routines and execution discipline.
• Strong portfolio, demand-management, quality-management, risk and compliance capabilities in a complex matrixed environment.
• Ability to influence senior stakeholders, coordinate across geographies, and drive decisions and follow-through without direct authority.
• Strong analytical, problem-solving, communication and executive-reporting skills.

Nice to have

• Experience building or scaling shared services, centers of excellence or global delivery operations.
• Experience governing automation, AI-enabled delivery, workflow redesign or operational-efficiency programs.
• Knowledge of payments, financial services, consulting or managed-services environments.

Details

• Location: Bengaluru, India.