Senior Manager, Reporting & Data, Colleague Svcs. & Ops RISK

Overview

Lead the delivery of data, analytics and operational resilience across Colleague Services and Operations Risk & Resilience, acting as a trusted advisor to senior stakeholders and leading a high-performing team.

What you'll do

• Act as a trusted advisor to senior stakeholders (Director/MD/COO level) across Colleague Services and Operations functions
• Translate complex business challenges into clear data, reporting and resilience strategies
• Lead governance forums, drive decision-making and influence operating models
• Build strong cross-functional partnerships with Data Engineering, Product, Operations and Risk
• Lead the design and execution of end-to-end data pipelines (ELT) into CDC / Data Warehouse environments
• Ensure high-quality, scalable and governed datasets aligned with enterprise data standards
• Work hands-on with technologies such as Snowflake, SQL, Python, Azure and cloud-based data platforms
• Drive data quality, lineage, reconciliation and automation practices
• Partner with engineering teams to optimise performance, reliability and cost
• Define and embed risk and resilience frameworks across operations
• Identify key operational risks and build data-led monitoring mechanisms
• Ensure visibility of incidents, control gaps and recovery capabilities
• Support business continuity and resilience maturity improvement
• Drive a culture of proactive risk management using analytics and insights
• Lead analytics and reporting for Colleague Services (HR, workforce, service operations)
• Deliver actionable insights across workforce performance, service efficiency and experience metrics
• Standardise KPI frameworks, reporting definitions and operational dashboards
• Drive transformation initiatives to improve customer experience and operational efficiency
• Lead, mentor and develop a team of managers, analysts and data engineers
• Establish clear goals, performance frameworks (WHAT & HOW) and development plans
• Foster a culture of accountability, innovation and continuous improvement
• Coach the team on advanced analytics, stakeholder engagement and problem solving
• Ensure delivery of accurate, timely and business-critical reporting
• Translate data into compelling narratives for executive audiences (ExCo-level)
• Drive adoption of data products and self-service analytics capabilities
• Embed continuous improvement through automation and AI-driven insights

What you'll need

• 12+ years of experience in Data, Analytics, Operations or Data Engineering roles
• Proven experience working with senior stakeholders and influencing decision-making
• Strong exposure to Operations, Risk or Service environments
• Experience building or managing enterprise data platforms / data warehouses
• Must possess at least a Bachelor's/College Degree, any field
• Strong hands-on expertise in SQL, Snowflake and Python
• Experience with ELT/ETL frameworks and data pipeline design
• Experience with cloud platforms
• Experience in data modelling, warehousing and optimisation
• Understanding of data governance, data quality and lineage frameworks
• Strong leadership presence with ability to operate at Director/MD level
• Excellent communication and storytelling skills
• Proven ability to build and scale high-performing teams
• Strategic thinking with strong execution focus
• Comfortable operating in ambiguous, fast-paced environments

Details

• Hybrid working: 3 days working from the office
• Must be prepared to work UK/US hours as and when required