Senior Manager, Salesforce Platform Strategy & Delivery

Overview

Lead the operating model, roadmap, governance, and day-to-day delivery of NetBrain's Salesforce platform, working hands-on in intake, requirements, design, QA, releases, documentation, and production support.

What you'll do

• Own and maintain the Salesforce platform roadmap and translate business strategy into sequenced initiatives, releases, and measurable outcomes.
• Balance capacity across business transformation, business-as-usual support, platform reliability, and technical-debt remediation.
• Present priority, capacity, dependency, and risk trade-offs to leadership.
• Own how Salesforce work enters, moves through, and leaves the team, including request triage, requirements clarification, scope definition, and effort assessment.
• Distinguish incidents, minor enhancements, major projects, maintenance, and architectural remediation.
• Establish practical prioritization criteria based on business value, urgency, effort, risk, and dependencies.
• Maintain an actionable backlog with clear ownership, acceptance criteria, target releases, and status.
• Work directly with administrators, developers, and business stakeholders to move priority work forward, including Salesforce configuration, Flow, troubleshooting, data analysis, security, permissions, and operational support.
• Evaluate technical designs and identify downstream effects across automation, data, integrations, CPQ, and user experience.
• Review Apex and integration solutions to assess maintainability, testing, security, and operational risk.
• Establish a predictable release calendar and release-readiness process.
• Define acceptance criteria before development begins.
• Coordinate functional, technical, integration, regression, and business-user testing.
• Manage UAT planning, stakeholder participation, defect resolution, and business signoff.
• Lead go/no-go decisions, deployment planning, rollback preparation, and post-release validation.
• Establish practical standards for when to use standard configuration, Flow, Apex, managed packages, middleware, or external services.
• Partner with technical team members to remediate legacy automation and reduce platform technical debt.
• Review integrations for scalability, supportability, security, data ownership, and business value.
• Support changes to products, pricing, approvals, quoting, contracting, renewals, and related sales workflows.
• Help govern the evaluation and potential implementation of a future CPQ or Revenue Cloud solution.
• Establish a shared, searchable, and maintainable source of truth for the Salesforce platform, including architecture, integrations, automation, releases, and operating procedures.
• Lead the day-to-day Salesforce operating model across functional and technical contributors.
• Clarify decision rights, responsibilities, handoffs, and escalation paths.
• Communicate platform performance, delivery progress, constraints, and risk to the Chief Customer Officer and other leaders.

What you'll need

• Substantial experience leading and working hands-on within mature Salesforce environments.
• Demonstrated ownership of a Salesforce roadmap, backlog, release process, or platform operating model.
• Strong practical knowledge of Sales Cloud and Salesforce platform administration.
• Experience gathering requirements and translating business needs into scalable Salesforce solutions.
• Experience with intake, prioritization, QA, UAT, release management, and deployments.
• Ability to work across configuration, Flow, data, security, integrations, and technical design.
• Sufficient Apex literacy to review solutions, evaluate risk, and collaborate credibly with developers.
• Experience supporting complex integrations and cross-functional business processes.
• Demonstrated ability to challenge requests, resolve competing priorities, and communicate trade-offs to senior leaders.
• Strong documentation, process-design, and stakeholder-management skills.
• Willingness to remain hands-on while leading the team and platform.
• Manual dexterity: repetitive motion of wrists, hands and fingers for using a computer.
• Stationary tasks: sitting for extended periods, remaining in a stationary position.

Nice to have

• Experience with Salesforce CPQ, Revenue Cloud, or another complex quote-to-cash transformation.
• Experience supporting a SaaS or enterprise software company.
• Experience with Service Cloud, Data Cloud, Agentforce, AI-assisted workflows, or MCP-based integrations.
• Experience with Salesforce DevOps, source control, automated testing, and structured release pipelines.
• Experience remediating Workflow Rules, Process Builder, legacy Flow, or accumulated platform technical debt.
• Experience evaluating managed packages, integration tools, and implementation partners.
• Experience operating in a fast-changing, private-equity-backed, or post-investment environment.
• Relevant Salesforce certifications.

Details

• Location: United States, remote.
• Estimated base salary $160,000 - $180,000 plus bonus; actual salary may vary.