Senior Manager - SAP Asset & Service Operations

Overview

Lead the strategy, governance and continuous improvement of SAP Asset and Service Management capabilities across the enterprise, owning asset master data, installed base, EAM, field service operations, maintenance planning and asset performance management.

What you'll do

• Conduct on-site client workshops, evaluate the business environment, and map complex processes to SAP best practices.
• Lead the end-to-end design, configuration, and implementation of core service tracks, including Service & Repair Orders, Service Contracts, Service-to-Cash processes, Asset Warranty & Warranty Claims, and Loaner/Rental Asset processing.
• Architect and configure PM Technical Objects, Maintenance Processing, and Installed Base (IBase) functionality to optimize asset tracking and field execution.
• Drive end-to-end process integrity across SAP functional boundaries (OTC, R2R, PTM, SCM) and lead integration efforts between SAP and external applications like Microsoft Dynamics CRM Field Service app.
• Serve as the primary liaison between business stakeholders, functional teams, and technical engineers to maintain robust communication and alignment.
• Make strategic decisions that align with the organization's vision and goals, balancing stakeholders' interests.
• Communicate vision, expectations and feedback clearly, and invest in the development of team members through mentoring and growth opportunities.

What you'll need

• Minimum 15+ years of hands-on experience acting as a Subject Matter Expert (SME) across SAP Service and Asset Management and PM (Plant Maintenance).
• Extensive migration/implementation experience in SAP S/4HANA.
• Proven mastery over the entire Service-to-Cash lifecycle, warranty handling, and the management of loaner or rental operational flows.
• Demonstrated experience designing interfaces and integrating SAP backend systems with Microsoft Dynamics CRM or equivalent modern Field Service applications.
• Solid understanding of touchpoints and data flows involving Sales & Distribution (OTC), Project Systems (PS), Finance (R2R), Production Planning (PTM).
• Strong capability in managing timelines, organizing resources, and mitigating deployment risks.
• Exceptional cross-team collaboration skills with a proven ability to translate complex technical architectures into clear business value.

Nice to have

• Familiarity with modern agile frameworks or the SAP Activate methodology for hybrid/cloud deployments.
• Prior experience delivering service management solutions within industrial machinery, manufacturing, high-tech, or heavy equipment environments.
• Certified in SAP S/4HANA Service, Asset Management.

Details

• Location: Bangalore.