Senior Manager, Total Rewards Operations

Overview

Lead a small team supporting GitLab's global benefits and compensation operations, translating global program priorities into dependable execution and strengthening operational controls. Support global programs in partnership with their functional owners rather than setting enterprise-wide compensation or benefits strategy.

What you'll do

• Oversee, coach, and develop the day-to-day responsibilities for the local Benefits Analyst and Senior Total Rewards Operations Analyst, establishing clear ownership, goals, feedback practices, and coverage plans.
• Prioritize global benefits support and compensation operations work, balancing recurring cycles, service requests, audits, and time-sensitive projects.
• Oversee compensation operations support, including market-data workflows, compensation-cycle preparation, system transactions, equity grant data checks, and audit evidence.
• Establish quality controls, review points, escalation paths, and records practices that protect sensitive compensation and benefits information and maintain appropriate access and confidentiality.
• Monitor deadlines, dependencies, service trends, and risks, surfacing issues early and carrying practical process improvements through to adoption.
• Partner with global program owners to coordinate execution across geographies, communicate local considerations, and support consistent team member experiences through clear written updates, decision records, and reusable documentation.
• Work with People Technology and system stakeholders to clarify requirements, test process and system changes, and improve data quality and workflow efficiency, using artificial intelligence tools responsibly where appropriate.

What you'll need

• Experience in Total Rewards, benefits, compensation operations, or a closely related People function in a global organization, with working knowledge of benefits administration and/or compensation processes and their dependencies.
• Demonstrated people-management ability, including setting priorities, coaching team members, and developing operational capability.
• A record of delivering accurate work across multiple deadlines, stakeholders, and time zones, supported by practical controls, root-cause analysis, and process improvements.
• Clear written communication and stakeholder-management skills, including the ability to explain processes and escalate risks.
• Sound judgment with confidential data and sensitive team member matters.
• Ability to use spreadsheets, human resources systems, and collaboration tools to manage workflows and validate data.
• Fluency in artificial intelligence tools and the ability to use them responsibly to improve Total Rewards work and team processes.

Nice to have

• Experience supporting a distributed, multi-country workforce.
• Experience working with benefits vendors, brokers, salary surveys, equity grant operations, or compensation review cycles.

Details

• Location: Remote, India.
• Team tools include Workday, Google Workspace, Slack, and Claude.