Senior MS Network engineer

Overview

Provide second-line managed network services support, keeping client infrastructure operational by monitoring, investigating, and resolving medium-complexity incidents and requests.

What you'll do

• Monitor work queues and client infrastructure.
• Investigate, resolve, and log technical incidents and problems.
• Update tickets and coordinate service restoration within SLAs.
• Escalate tickets and manage initial client operational escalations.
• Execute approved maintenance activities and support change management.
• Coach Service Desk and L1 teams on technical and behavioural skills.
• Identify automation opportunities and contribute to trend analysis reports.

What you'll need

• Proficiency with Pulse Secure SSL VPN.
• Proficiency with Palo Alto technologies.
• Proficiency with Fortinet technologies.
• Proficiency with Cisco Nexus switches, routers, and firewalls.
• At least one technical certification in the listed technologies.
• Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
• Client-centric communication and ability to work across cultures and social groups.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.