Sr. Advanced Services Consulting Engineer

Overview

Senior consulting engineer responsible for customer-facing post-sales services, network solution reviews, risk management, and coordination with HPE teams for enterprise networking environments.

What you'll do

• Represent HPE to customers and customer needs to HPE.
• Manage Premium Care, Advanced Care, and Optimization Service deliverables.
• Escalate critical issues and coordinate experts through resolution.
• Review service delivery metrics, SLAs, and quality with customers and internal teams.
• Analyze network health, software defects, upgrades, configurations, and deployment risks.
• Review network plans and support feature implementation and product deployment.
• Document customer network solutions and educate internal support resources.

What you'll need

• 8+ years of experience designing, implementing, and troubleshooting datacenter and IP/MPLS networks.
• Bachelor’s or master’s degree in a relevant field.
• Deep understanding of TCP/IP, QoS, VLAN, STP, IPSEC, NAT, and IPv6.
• Expertise with Layer 2 and Layer 3 protocols including VRRP, OSPF, BGP, Multicast, and MPLS VPN.
• Experience in network operations environments.
• Ability to work independently and manage priorities in an unstructured environment.
• Customer-facing experience.

Nice to have

• Knowledge of Segment Routing, traffic engineering, data center switching, VxLAN, EVPN, SD-WAN, or wireless.
• Experience with network automation.
• HPE Juniper, Aruba, or Edge Connect certifications or industry equivalents.
• Experience in large enterprises or network service providers.
• An MBA or equivalent business degree.

Details

• Primarily onsite at an HPE office.
• Location: Bengaluru, Karnataka, India.