Technical Consulting Engineer

Overview

Technical Consulting Engineer in Cisco's Managed Service (CMS) team, acting as a trusted technical partner on customers' live networks to solve complex issues and lead technical discussions.

What you'll do

• Work on incidents and resolve them on customer live networks.
• Engage and work closely with various other teams to resolve technical issues.
• Own the problem end-to-end to guide the customer and accelerate business outcomes.
• Guide and mentor the team on technology and problem solving.
• Handle escalated situations and exhibit technical leadership to manage the customer problem.
• Strive for continuous learning as a result-oriented team player.

What you'll need

• BE/BTech degree.
• 8+ years of NOC/TAC hands-on troubleshooting experience.
• Certification: CCNA, ITIL.
• Strong technology knowledge of L2/L3 networking protocols, Routing and Switching, EIGRP, BGP, MPLS, OSPF, SDWAN.
• Good hands-on troubleshooting experience on LAN/WAN networks and Nexus 2K/5K/7K/9K.
• Hands-on experience performing RMA/SWAP of Cisco switches and routers independently and remotely.

Nice to have

• Certification: CCNP, SDWAN, CCIE.
• Automation knowledge: Python, Unix/Citrix, AI Tools.
• Proven ability to mentor and develop junior engineers.
• Drive improvement plans focused on customer and team efficiency.
• Ability to learn and adopt new technology and engage with various teams to drive initiatives.

Details

• Location: Bangalore, India.