Senior Network Support Engineer

Overview

Senior Network Support Engineer supporting the Army Global Unified Network (AGUN) program, maintaining, securing and modernizing the Army's global enterprise network from a remote, U.S.-based position.

What you'll do

• Support the Army's global network operations, ensuring 24/7/365 network availability, performance, and security.
• Troubleshoot and resolve complex network incidents, outages, and connectivity issues.
• Configure, maintain, and support Cisco SD-WAN and enterprise networking technologies.
• Execute approved network configuration changes, security updates, and remediation activities.
• Manage incident and service request tickets using Jira Service Desk or other ITSM tools.
• Monitor network performance, capacity, and reliability and recommend improvements.
• Support network migrations, system integrations, cutovers, and modernization initiatives.
• Work remotely while collaborating with geographically dispersed engineering teams during incident-response bridges, meetings, and troubleshooting activities.
• Provide timely operational updates to the Global Cyber Center (GCC) and program leadership.
• Support network environments utilizing VMware, Red Hat Enterprise Linux, and InfoVista.
• Participate in a 24/7 on-call rotation, including nights, weekends, holidays, and mission-driven surge support.

What you'll need

• Bachelor's degree with 8+ years of relevant experience, or a master's degree with 6+ years of relevant experience. Additional applicable experience may be considered in place of a degree.
• Current Active Secret security clearance.
• DoD IAT Level II certification (Security+ or equivalent) required before starting.
• Hands-on experience supporting Cisco SD-WAN environments.
• Knowledge of Software Defined Networking (SDN).
• Experience with VMware virtualization and Red Hat Enterprise Linux (RHEL).
• Hands-on experience with InfoVista network performance management tools.
• Experience with at least two of the following: Cisco DNA Center / Prime; Juniper Networks; Palo Alto Networks; Dell Networking; Junos Space; AppGate.
• Strong understanding of LAN/WAN, BGP, TCP/UDP, IPSec, VPNs, Layer 2/Layer 3 routing, and firewalls.
• Familiarity with SFTP, SSH, SCP, SNMP, and NTP.
• Experience using ITSM ticketing tools for incident and service request management.
• Strong troubleshooting, communication, and problem-solving skills.
• Ability to work independently while collaborating with remote technical teams.
• Flexibility to participate in a 24/7 on-call rotation and respond to mission-critical incidents.

Nice to have

• CCNP certification or equivalent.
• Experience with Linux shell scripting.
• Experience using GitLab, CI/CD pipelines, Jira, and Confluence.
• Knowledge of network automation tools such as Ansible, Terraform, Puppet, Salt, and Git.
• Experience with network monitoring tools such as SNMP, NETMON, and LiveAction.
• Experience with at least two of the following: NetFlow, Elastic, Kafka, Grafana, Prometheus, or Nexus Repository.
• Experience supporting large, geographically dispersed enterprise networks.
• Familiarity with U.S. Army network security requirements and DoD network operations.

Details

• Remote, U.S.-based position.
• Participation in a 24/7 on-call rotation, including nights, weekends, and holidays.
• Camera must be kept on during the interview, and the interviewer will take a photo for identification purposes if an offer is extended.