Senior Officer, Branch Relationship Manager, Consumer Banking Group

Overview

Senior Officer, Branch Relationship Manager in DBS Consumer Banking Group, responsible for acquiring, engaging and growing high-value retail clients and driving product penetration across a branch.

What you'll do

• Acquire and engage DBS clients with an AUM of INR 1 million or more through a need-based approach, and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.
• Manage and maintain the highest customer satisfaction and service levels through proactive client engagement and relationship management, coordinating internally with DBS Service, Distribution and Product teams.
• Acquire and upgrade quality clients in the branch location areas to the Treasures segment.
• Engage with existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives, as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and savings book growth.
• Implement and execute product strategies through effective relationship management.
• Develop client trust and loyalty for an entrenched relationship with DBS through lifestyle and beyond-banking propositions.
• Ensure optimum product mix and new-to-product clients aimed at customer-level profitability and enhanced client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to the DBS sales process, timely risk reviews and due diligence while onboarding.
• Ensure exemplary service delivery to these clients by building appropriate workflows and processes, including doorstep banking.
• Establish, manage and grow the AUM of the mapped client segment by acquiring and nurturing clients with AUM of INR 1 million or more.
• Maintain complete knowledge of all products and services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate and work closely with CBG colleagues, Service teams and Product specialists to meet team objectives through teamwork.
• Work closely with the Line Manager and City/Cluster Head to achieve common team and branch objectives.
• Ensure internal and regulatory compliance and address operational risks, including Health and Safety standards, security of premises, AML/KYC and ongoing risk reviews.
• Exercise appropriate due diligence while onboarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

What you'll need

• Minimum 2 years of experience in a reputed bank.
• Proficient in banking products.
• In-depth knowledge of the local market and competition.
• Graduate (10+2+3).

Nice to have

• AMFI, IRDAI or FEDAI certified, with BCSBI certification.

Details

• Location: Mumbai.
• Job: Relationship Management.
• Schedule: Regular.
• Employee status: Full time.