Senior Officer, Branch Relationship Manager, Growth, Consumer Banking Group

Overview

Senior Officer, Branch Relationship Manager in DBS Consumer Banking Group, focused on acquiring new-to-bank affluent clients and growing existing client relationships in the Khar, Mumbai branch catchment.

What you'll do

• Acquire new-to-bank (NTB) DBS clients with AUM of INR 1 million or more through a need-based approach, with a primary focus on sourcing new affluent clients into the Treasures segment.
• Build and execute an acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, and corporate and community engagement.
• Engage existing customers to deepen wallet share through retention and growth of AUM.
• Cross-sell and up-sell DBS products and services to ensure client coverage and product penetration.
• Achieve monthly and annual volume and revenue objectives as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth for new and existing clients.
• Manage and maintain high customer satisfaction and service levels through proactive client engagement and relationship management, coordinating with DBS Service, Distribution and Product teams.
• Build client trust and loyalty through lifestyle and beyond-banking propositions.
• Ensure optimum product mix and customer-level profitability.
• Ensure internal and regulatory compliance, including adherence to the DBS sales process, timely risk reviews, and due diligence during on-boarding.
• Build workflows and processes for service delivery to acquired clients, including doorstep banking.
• Resolve customer queries and complaints within agreed turnaround times under the DBS customer service policy.
• Coordinate with CBG colleagues, Service teams and Product specialists to meet team objectives.
• Work with the Line Manager and City/Cluster Head on common team and branch objectives, and address operational risks including Health and Safety, premises security, AML/KYC and ongoing risk reviews.

What you'll need

• Graduate (10+2+3 years of education).
• Minimum 2 years of experience in a reputed bank and proficiency in banking products.
• Strong relationship management and influencing skills.
• Strong service orientation and customer-centric behavior.
• Effective probing and listening skills.
• Good written and verbal communication skills.
• Results-oriented, with the ability to deliver results under pressure and within tight timelines.
• In-depth knowledge of the local market and competition, and understanding of competitive positioning.
• Understanding of HNI sales and wealth management product suite, platforms and operational procedures.
• Understanding of banking and para-banking guidelines issued by RBI and local laws and regulations affecting businesses.
• Understanding of KYC requirements and Anti-Money Laundering policies.
• Knowledge of financial markets and products.
• Attention to detail and analytical ability.

Nice to have

• MBA (not mandatory).
• AMFI, IRDAI or FEDAI certification, with BCSBI certification as an added advantage.

Details

• Location: Khar, Mumbai.
• Job: Product Sales, Relationship Management.
• Schedule: Regular. Employment status: Full time.