Senior Partner Platform Architect

Overview

Senior Partner Platform Architect for Zendesk’s contact center solutions, focused on partner onboarding, technical enablement, and co-selling support.

What you'll do

• Run technical onboarding for partners to implement and resell Zendesk Contact Center solutions.
• Provide co-sell technical support to solve complex implementation challenges.
• Architect and optimize scalable contact center solution architectures using Amazon Connect, AWS, and Zendesk.
• Define partner-facing technical enablement strategies and an associated partner roadmap.
• Lead technical mentorship and best-practice guidance for partners, internal teams, and presales specialists.
• Create enablement materials including technical documentation, playbooks, and training content.

What you'll need

• Minimum 10 years of solution architecture experience.
• At least 5 years focused on contact center technologies including Amazon Connect and Zendesk.
• Experience designing solutions using Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway).
• Demonstrated ability to deliver technical training and enablement to partners or customers.
• Experience leading technical engagements involving multiple stakeholders (partners, internal teams, vendors).
• Exceptional verbal and written communication skills for translating complex technical information.

Details

• Location: Pune, India.
• Hybrid work: attend the local office part of the week; in-office schedule set by the hiring manager.