Senior Principal, IAM Operations

Overview

Senior Principal, IAM Operations is a senior, hands-on technical lead accountable for transforming IAM operations across GSK's global identity landscape, building an agentic-AI-enabled operating model that simplifies support, reduces manual work, improves resilience and accelerates service restoration.

What you'll do

• Act as the principal hands-on engineer for the transformation of IAM operations across identity governance, directory, authentication, privileged access and non-human identity services.
• Build and integrate secure AI agents and orchestration workflows that triage requests and incidents, investigate root causes, execute approved remediations, update records and continuously improve operational knowledge.
• Identify manual operational activities and systematically eliminate toil through APIs, workflows, scripts, event-driven automation and reusable engineering patterns.
• Implement AI-based observability that correlates identity telemetry, audit events, service health, user experience and security signals to predict degradation and detect abnormal behaviour.
• Engineer safe self-healing capabilities for repeatable failure scenarios, with policy guardrails, confidence thresholds, human approval where required, rollback, full audit trails and measurable outcomes.
• Own technical resolution of critical IAM incidents, prioritising patient safety, product supply, manufacturing continuity, R&D productivity and protection of sensitive information; convert root causes into permanent automated prevention or recovery controls.
• Optimise joiner, mover and leaver processes, access requests, birthright access, certifications, provisioning and deprovisioning across hybrid and cloud environments.
• Strengthen governance and lifecycle management for non-human identities, including service accounts, application identities, workloads, bots, secrets, keys and certificates used by laboratory, manufacturing, clinical, cloud and enterprise services.
• Establish engineering controls for agent identity, least privilege, separation of duties, model and prompt security, data protection, explainability, testing and responsible AI use.
• Create production-grade code, integrations, automated tests, runbooks, dashboards and operational documentation; participate directly in implementation, troubleshooting and on-call escalation.
• Define and report service and transformation measures, including availability, incident reduction, mean time to detect and restore, automation coverage, straight-through processing, toil removed, control effectiveness and impact on critical business services.
• Partner with Cyber Security, Quality, Risk and Compliance, Tech, R&D, Global Supply Chain, application owners and strategic suppliers without direct people-management responsibility.
• Run change management for identity platforms, including testing, approval and rollback.
• Own day-to-day operation of GSK's identity services, including availability, performance and capacity.

What you'll need

• Substantial experience as a hands-on IAM engineer or architect in complex, large-scale enterprise environments.
• Deep expertise in identity lifecycle management, including joiner, mover and leaver processes, access requests, provisioning, deprovisioning, role and entitlement models, birthright access and access certification.
• Hands-on operational experience with Entra ID, Active Directory and an IGA platform.
• Strong knowledge of non-human identity lifecycle and governance across service accounts, application identities, workload identities, bots, API credentials, secrets, keys and certificates.
• Demonstrated experience designing and deploying AI or generative-AI solutions, including agents, tool use, orchestration, retrieval-augmented generation, evaluation, guardrails and human-in-the-loop controls.
• Strong software engineering and automation skills using Python and PowerShell, APIs, source control, CI/CD, infrastructure as code, testing and secure development practices.
• Proven experience engineering monitoring, event correlation, automated diagnosis and remediation using logs, metrics, traces and security telemetry.
• Expert knowledge of IAM security principles, least privilege, segregation of duties, zero trust, privileged access, auditability and regulatory controls.
• Experience leading complex technical transformation through influence as an individual contributor, from architecture and prototyping through production deployment and measurable adoption.
• Excellent problem-solving, stakeholder communication and technical documentation skills, with the ability to translate operational pain points into scalable engineering solutions.
• Proven experience leading a team or a substantial programme of work.
• Experience managing delivery to plan, quality and timelines.
• Excellent relationship management, influencing and communication skills.

Nice to have

• Experience with Microsoft Copilot Studio, Azure AI services, agent frameworks or comparable enterprise AI platforms.
• Experience integrating ServiceNow workflows, observability platforms, SIEM/SOAR capabilities and IAM platforms for closed-loop operations.
• Experience applying SRE practices, including service-level objectives, error budgets, resilience engineering, chaos testing and blameless problem management.

Details

• Location: Bengaluru Luxor North Tower, India.