Senior Process Manager – EO Business Planning, Strategy & Support

Overview

Senior Process Manager (P5) supporting Enterprise Operations business planning, strategy, governance, and executive reporting for First Citizens India, based in Bangalore with a 2:00pm to 11:00pm IST work timing.

What you'll do

• Develop and maintain short-term and long-term business plans for Enterprise Operations aligned with organizational objectives, strategic priorities, and market trends.
• Conduct scenario planning and sensitivity analysis to evaluate strategic initiatives and business opportunities.
• Translate strategic goals into actionable execution plans with clear milestones, governance mechanisms, and performance measures.
• Support annual planning, operating reviews, resource planning, and business prioritization activities.
• Support business case development, investment analyses, and strategic assessments.
• Develop executive presentations, briefing materials, board content, leadership reports, and strategic communications.
• Create compelling visualizations, executive dashboards, and concise business narratives that communicate key insights effectively.
• Establish and maintain presentation standards, reporting templates, and communication frameworks.
• Conduct industry, competitive, market, and best-practice research to support strategic decision-making.
• Develop benchmarking studies comparing operational performance, organizational practices, and industry standards.
• Prepare leadership insight reports and strategic recommendations based on internal and external research.
• Lead and support Monthly Operations Business Reviews and executive reporting processes.
• Consolidate business inputs from Finance, HR, Operations, Analytics, Product Management, and other functional teams.
• Maintain executive dashboards, reporting artifacts, scorecards, and performance reporting frameworks.
• Oversee delivery of accurate, timely, and comprehensive reports covering financial performance, operational KPIs, and strategic initiatives.
• Perform ad hoc analyses supporting strategic initiatives, transformation programs, and business priorities.
• Analyze business performance across revenue, costs, productivity, operational efficiency, and organizational effectiveness.
• Partner with Finance teams to develop financial forecasts, budgets, and resource allocation plans.
• Conduct variance analyses and monitor performance against budget and forecast targets.
• Serve as a key partner to executive leadership, Finance, HR, Operations, Analytics, Product Management, and other functional teams.
• Lead and develop a small team supporting business planning, reporting, and analytical initiatives.
• Provide direction, coaching, and mentorship to team members.

What you'll need

• Bachelor's degree in business administration, Finance, Economics, Analytics, Engineering, or a related field.
• 15+ years of experience in Banking & Financial Services across Strategy, Business Planning, Finance, Consulting, Operations, or related functions, with exposure to senior stakeholder engagement.
• Proven experience supporting executive leadership through strategic planning, governance, executive reporting, business reviews, and leadership communications.
• Strong understanding of financial planning, budgeting, forecasting, performance management, and strategic analysis, including market research, benchmarking, and competitive assessments.
• Demonstrated ability to lead cross-functional initiatives, drive business transformation, and leverage technology to improve operational efficiency.
• Highly proactive self-starter with exceptional multitasking, analytical, problem-solving, communication, and stakeholder management skills, capable of independently driving outcomes in a fast-paced global environment.

Nice to have

• MBA or advanced degree.
• Experience in analytics, research, and data-driven insights.

Details

• Location: Bangalore, India.
• Role type: Hybrid.
• Work timing: 2:00pm to 11:00pm IST.
• Career level: P5; job category: Vice President.