Senior Product Manager, Merchant Products

Overview

Senior Product Manager (Level 4) to own and scale next-generation Merchant Product solutions, including discount networks such as the EDGE Savings Network, pricing programs, and merchant-to-fleet communication channels, within the North American Mobility Product Team.

What you'll do

• Develop a bold vision and clear priorities for WEX's merchant product ecosystem, shaping product strategy across the discounting portfolio and identifying market gaps.
• Own product and financial outcomes by driving complex merchant initiatives and defining input and output metrics using business modeling and OKRs.
• Lead deep customer and partner discovery, integrating qualitative and quantitative insights to pinpoint top partner problems and guide core trade-offs.
• Own and optimize customer journeys across digital portals and platforms, streamlining onboarding and automating administrative operations.
• Formulate hypotheses and design test-and-learn experiments to improve system administration, portal usability, and customer workflows.
• Build trust and align Digital, Technology, Commercial, Risk, and Operations teams so technical, operational, and financial systems are aligned.
• Oversee the evolution of merchant capabilities from ideation to a scalable, repeatable model, detailing how data flows through core systems.
• Partner with adjacent product owners for mobile apps, web portals, and communication channels to prioritize features supporting driver and fleet manager discounting.
• Coordinate with marketing, product marketing, customer service, and commercial teams to articulate the value of WEX discounting programs to fleets.
• Drive enhancements to pricing, discounting, and merchant platforms so partners can configure, manage, and communicate dynamic self-set discounts to fleets.
• Formulate hypotheses and run behavioral experiments to understand when, where, and how drivers and fleet managers use pricing and discount information.

What you'll need

• Minimum of 5+ years of professional Product Management experience, or 8+ years of professional experience with significant tenure in product leadership.
• Ideally experience within payment platforms, fintech, merchant services, or B2B platforms.
• Proven experience owning and strategically leading a significant set of initiatives aligned to a major product area or platform capability.
• Strong expertise in systems thinking and platform strategy, with a background in payment platform products, merchant ecosystems, APIs, and partner integrations.
• Proven track record of defining and leveraging metrics/OKRs to tell a product's performance story and deliver customer and financial outcomes.
• Strong strategic planning and roadmapping capabilities, including defining repeatable patterns from one-off integrations and establishing clear development phases.
• Excellent collaborative influence and communication skills, with the ability to build trust, facilitate difficult conversations, and align stakeholders.
• Insights-proficient and comfortable using qualitative and quantitative data and interactive tools to make informed product decisions.
• Proven leadership and mentorship skills, guiding junior PMs in discovery methods and strategic thinking.

Nice to have

• Direct experience with core pricing, discounting, or ledger systems.
• Fluency running GTM experiments, channel testing, or behavioral A/B tests.
• Master's Degree in business, technology, or a related field.

Details

• Location: US - Remote.
• Pay range: $125,300.00 - $154,100.00 base pay, with actual pay varying based on qualifications, skills, competencies, and proficiency.
• Eligible for a quarterly or annual bonus under the applicable plan.