Senior Product Owner (GLAMS)

Overview

The Senior Product Owner (GLAMS) maximises the value of Artwork & Packaging products by translating business priorities into measurable product outcomes, a prioritised backlog and controlled delivery across the product lifecycle, within the guardrails set by the Associate Director - Tech Product Owner (GLAMS) and Product Domain Lead.

What you'll do

• Partner with Artwork & Packaging stakeholders, users and technology teams to identify high-value operational opportunities and define measurable product outcomes.
• Own and prioritise the product backlog, supported by evidence on user value, process impact, cost, risk, dependencies, adoption potential and scalability, with clear and testable acceptance criteria.
• Lead structured discovery and, where appropriate, rapid PoC, PoV and MVP validation with Product Analysts, Engineers and business users.
• Make evidence-based continue, adapt or stop recommendations and day-to-day scope, backlog and acceptance decisions within delegated authority, escalating investment, architecture and cross-product trade-offs.
• Lead iterative product delivery across refinement, design, build, testing, validation, demonstrations and release, ensuring traceability from business outcomes through requirements, controls and delivered capability.
• Ensure Responsible AI, cybersecurity, privacy, data governance, GxP, architecture, quality, change and service requirements are incorporated from discovery, and that specialist approvals and validation evidence are obtained when required.
• Coordinate software vendors and cross-functional delivery teams, holding partners accountable for quality, documentation, knowledge transfer, delivery commitments and service performance.
• Lead transition of validated capabilities into scalable, supportable product operation, including deployment, training, support models, runbooks, business continuity, configuration management and lifecycle ownership.
• Define and use product measures covering adoption, process outcomes, user experience, stability, defects, service effort, vendor performance and realised value.
• Convert delivery learning into reusable product requirements, process patterns, data and integration needs, AI-enabled use cases and roadmap recommendations.

What you'll need

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, Life Sciences or a related discipline, or equivalent relevant experience.
• Typically 5+ years of experience in product ownership, business analysis, digital solutions or technology delivery in a regulated pharmaceutical, medical device, manufacturing or supply chain environment.
• Proven experience converting business priorities into measurable outcomes, prioritised epics, features, user stories and acceptance criteria, and managing a product backlog through the lifecycle.
• Experience leading discovery and rapid validation through prototypes, PoCs, PoVs or MVPs, using evidence and AI-enabled prototypes to recommend whether to continue, adapt or stop.
• Experience prioritising based on value, user and process impact, risk, cost, capacity, adoption potential, scalability and technology dependencies.
• Experience guiding Product Analysts, Engineers, Architects, Testers, Service teams and suppliers through discovery, refinement, design, testing, release, adoption and transition to support.
• Experience applying GxP, security, data protection, data-use and data-access restrictions, quality, validation, change and service-readiness controls in a regulated environment.
• Experience defining product performance and value measures and using user, process, stability and service insights to improve outcomes.
• Experience working in agile or iterative delivery environments and coordinating suppliers or external delivery partners.
• Understanding of regulated manufacturing, supply chain, quality or laboratory environments.
• Background in artwork and packaging, with strong understanding of Artwork and Packaging processes, workflows and associated technologies.
• Clear written and verbal communication, able to explain product decisions and technology constraints to non-technical stakeholders.

Nice to have

• Experience with Artwork & Packaging platforms, Product Lifecycle Management or ERP.
• Experience with Electronic Product Information or comparable regulatory-driven solutions.
• Exposure to AI tooling used for discovery, refinement or drafting, with human review of outputs before they enter the backlog.
• Product ownership, agile delivery, business analysis, change, process improvement or service management certifications.

Details

• Location: Bengaluru Luxor North Tower.
• Employment type: full-time role within GSK Digital & Tech Enterprise Systems.