Overview
Senior Product Specialist - Customer Onboarding supports customer onboarding and adoption of Zenoti’s enterprise product to streamline operations and drive revenue.
What you'll do
- Work with customers to define requirements and support adoption of Zenoti solutions.
- Run demos, walkthroughs, and solution reviews for customers.
- Design and set up proof of concepts and pilots for priority/high-priority customers.
- Configure Zenoti for customer business scenarios.
- Identify risks based on product capabilities and define/implement mitigation plans.
- Handle customer issues in a timely manner to ensure customer satisfaction.
- Maintain documentation and follow organizational processes for implementations.
What you'll need
- 5-8 years of experience in implementation and support of enterprise products.
- Experience supporting/implementing during night shift hours (6PM to 1 AM).
- Strong verbal and written communication skills for requirements and solution documentation.
- Ability to demo/train and deliver customer presentations.
- Logical, analytical, and problem-solving skills.
- Ability to manage and work across multiple projects.
- Ability to configure software solutions and map complex requirements into coherent product design.
- Good understanding of MS Office, JIRA, and Basecamp applications.
Details
- Location: Hyderabad, Telangana, India.
- Open to travel on short notice to customer locations when required.
- Requires overlap with customer time zones for working hours.
Read the full description and apply on the company’s own careers page.
