Senior Product Specialist - Implementation/Onboarding

Overview

Senior Product Specialist focused on implementing and onboarding Zenoti's cloud-based software solutions for beauty and wellness businesses, working directly with customers to adopt the product and streamline their operations.

What you'll do

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
• Drive demos, walk-throughs and solution reviews with customers.
• Solution, design and set up proofs of concept and pilots for high priority and large customers, ensuring successful implementations.
• Configure Zenoti to meet customer business scenarios.
• Identify risks based on current product capabilities; define and implement mitigation plans.
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
• Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
• Ensure adherence to SLAs and key metrics according to the organization's goals and objectives.
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What you'll need

• 6-9 years of experience in implementation and support of enterprise products.
• Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design, and configure software solutions.
• Strong verbal and written communication skills, especially in requirements and solution documentation.
• Ability to manage and work across multiple projects.
• Strong ability to demo/train and deliver excellent customer presentations.
• Strong logical, analytical and problem-solving skills.
• Ability to learn new skills and operate in a fast-paced and changing environment.

Nice to have

• Good to have knowledge of web design using HTML and JavaScript.
• Good understanding of MS Office, JIRA and Basecamp applications.
• Experience in the wellness/spa industry.
• Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Details

• Location: Hyderabad, Telangana, India.
• Open to work in the night shift.
• Working hours must overlap with customer time zones.
• Open to travel on short notice to customer locations when required.