Senior Implementation Consultant

Overview

Senior Implementation Consultant role at Zenoti, working with customers to define requirements and implement Zenoti's cloud-based software for the beauty and wellness industry.

What you'll do

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
• Drive demos, walk-throughs and solution reviews with customers.
• Solution, design and set up proof of concepts and pilots for high priority and large customers, ensuring successful implementations.
• Configure Zenoti to meet customer business scenarios.
• Identify risks based on current product capabilities; define and implement mitigation plans.
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
• Demonstrate deep subject matter expertise in the product and a keen technical understanding of the product, all integration points, and enterprise scenarios.
• Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
• Ensure adherence to SLAs and key metrics according to the organization's goals and objectives.
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What you'll need

• 3-8 years of experience in implementation and support of enterprise products.
• Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design, and configure software solutions.
• Proven fast learner of enterprise applications, with experience implementing cloud solutions.
• Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis and data migrations.
• Experience driving technical discussions, discovery workshops with customers, and mapping business requirements to product functionality for maximum customer impact and understanding.
• Strong verbal and written communication skills, especially in requirements and solution documentation.
• Ability to manage and work across multiple projects.
• Experience working with remote teams across different timezones.
• Strong ability to demo, train and deliver excellent customer presentations.
• Strong logical, analytical and problem-solving skills.
• Open to travel on short notice to customer locations when required.

Nice to have

• Knowledge of web design using HTML and JavaScript.
• Good understanding of MS Office, JIRA, and Basecamp applications.
• Experience in the wellness/spa industry.
• Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Details

• Customer-facing role requiring working hours that overlap customer timezones.
• Travel to customer locations on short notice when required.