Senior Project Manager

Overview

Own end-to-end delivery of cloud implementations, migrations and operational projects for enterprise healthcare clients, acting as the bridge between internal engineering teams and clients.

What you'll do

• Own the end-to-end delivery of implementations, cloud migrations, and operational projects for high-revenue enterprise clients.
• Own project planning, budgeting, time tracking, and deliver regular status updates directly to executives.
• Implement and own standard procedures for Professional Services engagements in close coordination with other internal teams.
• Coordinate across engineering, technical support, and security teams to drive accountability, without micromanaging technical execution.
• Act as the primary bridge between technical teams and clients, translating technical roadblocks and operational milestones into clear, actionable client updates.
• Identify technical and operational bottlenecks early.
• Serve as the definitive point of contact and escalation path for clients during complex delivery phases.
• Build, track, and maintain scalable project workflows that provide clear visibility for both internal teams and clients.
• Ensure all project activities and technical handoffs strictly operate within healthcare compliance and security standards.

What you'll need

• 7 to 10+ years of dedicated project management experience.
• Previous hands-on experience in IT operations, systems administration, cloud infrastructure, or engineering.
• Ability to understand technical project components natively and hold your own in engineering discussions.
• Mandatory experience utilizing the Atlassian software platform (Jira, Confluence, and Jira Service Management) for project tracking, workflow configuration, and documentation.
• Proven track record of managing large project portfolios and successfully delivering enterprise projects in a highly regulated environment.
• Excellent communication skills (written and verbal).
• Ability to work independently.
• Critical thinking.

Nice to have

• PMP Certification.

Details

• Remote, based in Mumbai.
• Shift timings: Monday to Friday, 5:30pm IST to 2:30am IST.
• Benefits include 30 days total leave per calendar year, annual public holidays as applicable, mediclaim policy, lifestyle rewards program, group term life insurance and gratuity.