Senior QA Engineer

Overview

Senior QA Engineer on Outreach's India-based Managed Services team, building customers' AI Agents beyond implementation, growing Amplify credit and product consumption, and owning a large, complex portfolio of accounts.

What you'll do

• Own and expand a book of business, guiding customers through best practices and hands-on configuration to drive outcomes and deepen adoption.
• Open new use cases and grow Amplify credit and product consumption.
• Partner with leaders and the team to set the technical standard for the practice.
• Act as a go-to resource when other consultants hit edge cases.
• Stay technically fluent in Outreach's evolving capabilities, including AI, to configure and troubleshoot in real time.
• Combine technology and business consulting with solution design and project management.
• Work closely with Customer Success and Account Executives, build rapport quickly, and influence customer outcomes.
• Own results for the book of business against Managed Services KPIs.

Details

• Location: Remote, based in Hyderabad.
• Occasional in-person or team events may be requested, held during local IST hours.
• Customer-facing role requiring US-based working hours (night-shift allowance provided).
• Reports to a Practice Manager, Managed Services.
• KPI: average QoQ utilization rate of 70%, focused on Amplify credit and product consumption, supporting renewal rates and minimizing churn and contraction.