Senior Sales Operations Analyst

Overview

Support end-to-end sales order management, ensuring accurate order processing, documentation, backlog management, and timely revenue booking, while working with Sales, Finance, Legal, Logistics, and Revenue teams.

What you'll do

• Validate and process customer orders, ensuring accurate pricing, product information, approvals, and supporting documentation.
• Manage the order backlog and coordinate fulfillment activities to support timely and accurate revenue booking.
• Review, verify, and maintain customer contracts, purchase orders, and other supporting documentation in accordance with business requirements.
• Partner with Sales, Finance, Legal, Logistics, and Revenue teams to identify and resolve order discrepancies and facilitate seamless order processing.
• Monitor order status and fulfillment timelines, proactively addressing issues to support on-time delivery and a positive customer experience.
• Analyze operational processes and data to identify inefficiencies, recommend improvements, and enhance productivity and accuracy.
• Support automation initiatives, system enhancements, and process improvement projects, including participation in User Acceptance Testing (UAT).
• Maintain accurate sales operations data and provide timely updates, reporting, and operational support to relevant stakeholders.

What you'll need

• Bachelor's degree or higher with 2–5 years of relevant experience in Sales Operations, Order Management, or a related field.
• Hands-on experience working with CRM systems and managing sales/order-related data.
• Strong analytical and problem-solving skills with a high level of attention to detail and data accuracy.
• Demonstrated ability to independently manage, prioritize, and deliver multiple tasks while taking ownership of assigned responsibilities.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.

Nice to have

• Experience in order management, sales operations, or quote-to-cash processes.
• Experience working with customer contracts, purchase orders, order backlog, and revenue-related processes.
• Exposure to process automation, system implementations, system upgrades, or UAT activities.
• Experience collaborating cross-functionally with Sales, Finance, Legal, Logistics, and Revenue teams.
• Strong proficiency in analyzing operational data and identifying opportunities for process improvement.
• Experience working in a fast-paced, customer-focused business environment.
• Flexibility to work in night shifts based on business requirements.

Details

• Location: Bangalore, India.
• Night shift flexibility may be required based on business requirements.