Senior Salesforce Administrator

Overview

Own the administration, configuration, and optimization of Loopio's revenue systems, primarily Salesforce, as Senior Salesforce Administrator on the Revenue Operations team, reporting to the Senior Manager Revenue Operations.

What you'll do

• Partner with stakeholders across Sales, Marketing, CX, and IT to uncover, define, and validate business needs, and translate them into scalable technical solutions.
• Independently own the configuration, administration, and optimization of key revenue systems (primarily Salesforce) and workflows.
• Provide day-to-day technical support for the revenue teams via help desk tickets, identifying patterns in requests and resolving root causes rather than just symptoms.
• Define, scope, test, and implement operational revenue improvement projects, managing multiple concurrent projects, setting realistic timelines, and leading release management for large-scale updates that scale with the growth of the business.
• Identify gaps in existing workflows, processes, and tech stack, and design re-engineered, automated solutions that reduce manual effort and improve consistency across GTM teams.
• Design reporting and dashboards that give GTM stakeholders clear visibility into their workflows and outcomes, using data to quantify process gaps and make the business case for improvements.
• Create and maintain high-quality process and technical documentation, and build enablement resources (guides, SOPs, training sessions) that drive adoption and reduce repeat support requests.
• Collaborate with the greater Revenue Operations team to deliver end-to-end solutions that support the key objectives of the go-to-market strategy.
• Evaluate new platform features and best practices, bringing recommendations to the team and sharing learnings with peers.
• Act as a subject matter expert and trusted advisor on Salesforce for the organization.

What you'll need

• 4+ years in a sales/revenue operations role, managing or administering technology for a GTM team.
• Certification in Salesforce Administration.
• Demonstrated experience independently owning a system or a portfolio of projects from discovery through post-launch.
• Superior analytical and problem-solving skills, including the ability to structure analytical questions and deliver insights that inform decisions.
• Ability to navigate a fast-paced environment and work independently through ambiguity.
• Impeccable time management and organizational skills.
• Excellent verbal and written communication skills, including the ability to explain technical concepts in plain language to non-technical stakeholders.

Nice to have

• Additional Salesforce certifications.
• Experience with other sales tools (LeanData, Outreach, Gong, etc.).
• Previous experience in a SaaS organization.

Details

• Remote-first role; Loopers live and work in Canada (British Columbia and Ontario), London, and India (Gujarat, Maharashtra, and Bengaluru).
• Based in Ontario, the role works remotely within a 300km radius of Toronto, with an optional co-working space in Downtown Toronto.
• Collaboration across the UK, India, and North America with core sync hours and focus time during the workday.