Senior Salesforce Engineer / Technical Lead- Hyderabad (Hybrid- Shift 2)

Overview

Senior Salesforce Engineer / Technical Lead providing advanced hands-on technical leadership for Salesforce platform delivery across Service Cloud, Health Cloud, REMS, Engagement Center and related platform capabilities.

What you'll do

• Lead hands-on Salesforce engineering delivery across Service Cloud, Health Cloud, Experience Cloud, Field Service, Salesforce Voice, and related platform capabilities.
• Translate approved architecture and business requirements into technical designs, configuration, Apex, Lightning Web Components, Flows, integrations, and deployment-ready solutions.
• Serve as the day-to-day technical lead for internal Salesforce engineering activities.
• Perform code reviews and enforce standards for Apex, LWC, Flow, metadata configuration, test coverage, error handling, logging, and maintainability.
• Partner with the Salesforce architecture role to implement enterprise patterns for security, integration, data model design, environment strategy, and platform scalability.
• Lead troubleshooting and root cause analysis for complex production defects, integration issues, deployment failures, and platform incidents.
• Provide technical guidance for Salesforce Voice, Amazon Connect, TP Interact, Hive CFM, Playvox, Commercial Data Lake integrations, and related ecosystem components where applicable.
• Create and maintain technical documentation, runbooks, configuration guides, deployment notes, and knowledge continuity materials.
• Mentor Salesforce Engineer II resources and help establish internal engineering practices.
• Support regulated delivery processes, including release documentation, testing evidence, audit trail expectations, and GxP-aware change control.

What you'll need

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• 5 or more years of Salesforce engineering experience.
• Strong hands-on experience with Apex, Lightning Web Components, Salesforce Flow, SOQL, SOSL, custom metadata, permission sets, validation rules, and Salesforce platform configuration.
• Experience with Service Cloud and/or Health Cloud.
• Experience leading code reviews, technical design discussions, and production issue resolution.
• Experience working with Salesforce integrations using REST APIs, platform events, middleware, named credentials, connected apps, or equivalent integration patterns.
• Familiarity with enterprise SDLC, DevOps, source control, and release governance.
• Strong communication skills and ability to work with business, technology, platform support, vendor, and compliance stakeholders.

Nice to have

• Salesforce Platform Developer II certification.
• Salesforce Service Cloud Consultant or Health Cloud Accredited Professional.
• Experience with Salesforce Voice, Amazon Connect, Contact Lens, AWS Lambda, Amazon Lex, or contact center integrations.
• Experience in a GxP, healthcare, life sciences, pharmacovigilance, REMS, or regulated environment.
• Experience establishing internal engineering standards, documentation practices, and production support procedures.
• Experience with Azure DevOps, SFDX, Gearset, Copado, Flosum, or similar Salesforce DevOps tooling.

Details

• Hybrid work schedule: available 2-3 days a week at the Hyderabad office, Equinoz by Phoenix, 8th & 9th Floor, Sur No. 53, Paiki, Gachibowli, Hyderabad-32.
• Shift hours: Monday through Friday, 2 pm - 11 pm IST.