Senior Service Engineer - T3/B3

Overview

Senior Service Engineer for Data Centre (HVAC & Chiller Systems) responsible for service, maintenance, troubleshooting and commissioning of Air-Cooled and Water-Cooled Chiller systems in data centre environments, and for supporting data centre HVAC projects.

What you'll do

• Perform service, preventive maintenance and corrective actions on Air-Cooled and Water-Cooled Chillers, including screw, scroll and centrifugal systems.
• Diagnose and troubleshoot mechanical, electrical and control-related issues in chiller and HVAC systems.
• Conduct chiller start-up, commissioning, performance testing and system optimization.
• Manage site execution for data center cooling projects, including planning, installation oversight, and coordination with contractors and OEM teams.
• Support upgrades, retrofits and energy-efficiency improvements in existing data centre cooling infrastructure.
• Review technical drawings, submittals and project documents for accuracy and compliance.
• Maintain detailed service reports, performance logs and documentation for all equipment.
• Ensure strict adherence to safety standards, regulatory requirements and customer operational protocols.
• Provide technical guidance and mentorship to junior engineers and technicians.
• Interface with customers regularly to provide updates, clarify technical issues and ensure completion of service and project tasks.
• Participate in root-cause analysis and implement corrective and preventive actions for recurring issues.
• Coordinate with internal teams (sales, project management, engineering) for seamless service and project delivery.
• Submit Root cause analysis and 8D reports to customers on time.
• Work in shifts, including holidays and public holidays, to meet agreed SLA.
• Attend monthly MOR and quarterly QBR meetings with data centre customers.

What you'll need

• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or relevant technical field.
• 5-10 years of hands-on experience servicing Air-Cooled and Water-Cooled Chillers, preferably in data centre applications.
• Strong knowledge of refrigeration cycles, HVAC controls, BMS/EMS integration and cooling redundancy concepts.
• Experience in project execution, installation supervision and commissioning of HVAC equipment.
• Ability to read and interpret technical drawings, wiring diagrams, P&IDs and equipment manuals.
• Proficient in diagnosing mechanical, electrical and control faults using service tools and diagnostic software.
• Strong customer communication skills and ability to work in critical data centre environments.
• Familiarity with safety standards and industry best practices.
• Good problem-solving skills and ability to work independently with minimal supervision.

Nice to have

• Experience with mission-critical data centres or large industrial cooling systems.
• OEM-specific chiller training or certifications (e.g., Trane, Carrier, Daikin).
• Knowledge of energy-efficiency programs, retrofits and system performance optimization.
• Project management experience or certification.

Details

• Location: Mumbai/Navi Mumbai.
• Field-based: work is conducted on-site at customer locations.
• Reports to the Data Centre Manager (India).
• Shift work including holidays and public holidays to meet SLA.